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Premium Research Nov 2025
... Every AI powerhouse has made its mission to achieve AGI, and some already openly talk about Aartificial Ssuper Iintelligence (ASI) as the next frontier. CIOs and other innovation leaders should pursue a third option: Augmented Collective Intelligence (ACI) — By Gartner Futures Lab. Gartner Research ...

Analyst(s):   Lizzy Foo Kune   |   Philip Walsh   |   Christian Stephan   |   Deepak Seth   |   Frank Buytendijk   |   Pieter den Hamer   |   Daryl Plummer   |   Marty Resnick
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Premium Research Jan 2026
... As value expectations and AI-driven change accelerate, software engineering leaders must continuously strengthen their organization’s ability to achieve business goals. Use this software engineering maturity model to determine a roadmap to build your maturity and accelerate effectiveness. Gartner Recommended ...

Analyst(s):   Dave Micko   |   Akriti Kapoor
Premium Research Nov 2025
... methods are falling out of favor as B2B buyers increasingly utilize AI to gather vendor information more easily and more efficiently. Supplier CMOs must adapt to AI-driven B2B buying — including buyer agents — by restructuring content to be AI-friendly. Gartner Research ...

Analyst(s):   Jeff Cohen
Premium Research Nov 2025
... This infographic will provide clarity to executive leaders on the AI innovation trajectory — highlighting key signals, tripwires, and industry shifts to watch for. It will help leaders chart their own path as AI’s ripple effects compress value chains and continually redraw the competitive landscape. ...

Analyst(s):   Hung LeHong   |   Brook Selassie
Premium Research Dec 2025
... substantial hype about how AI will impact the customer service and support workforce. This research explores common misconceptions about AI’s impact on the workforce and highlights how service and support leaders should adjust their workforce strategies to be successful with AI. Gartner Insights Abstract ...

Analyst(s):   Olivia Foster   |   Eric Keller
Research Feb 2026
... overwhelming human capacity with emergency alerts. This decision latency threatens life science supply chains. CSCOs must shift from passive control towers to AI-powered command centers with active, self-healing systems. Gartner Insights Abstract ...

Analyst(s):   Corwin Hee
Premium Research Feb 2026
... AI is changing traditional bank operating models by automating processes and changing the relationship between employees and technology. To avoid hitting a ceiling in scaling AI, financial services leaders must measure AI’s impact on operational and technology systems as well as employees. Overview ...

Analyst(s):   Van To
Research Nov 2025
... spend too much time chasing symptoms. This five-step framework enables customer service teams to address root causes by combining human judgment with AI insights, streamlining operations, and transitioning from reactive to proactive problem solving. Gartner Insights Abstract ...

Analyst(s):   Francesco Vicchi   |   Brett Overbey
Research Nov 2025
... Software engineering leaders are eager to harness the power of generative AI but are blocked by low adoption and change management. Apply Gartner’s insights into which practices will most accelerate the adoption of generative AI and agentic software development to maximize innovation and value. Gartner ...

Analyst(s):   Arun Batchu   |   Thomas Murphy
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