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Premium Research Feb 2026
... AI is changing traditional bank operating models by automating processes and changing the relationship between employees and technology. To avoid hitting a ceiling in scaling AI, financial services leaders must measure AI’s impact on operational and technology systems as well as employees. Overview ...

Analyst(s):   Van To
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Premium Research Nov 2025
... Every AI powerhouse has made its mission to achieve AGI, and some already openly talk about Aartificial Ssuper Iintelligence (ASI) as the next frontier. CIOs and other innovation leaders should pursue a third option: Augmented Collective Intelligence (ACI) — By Gartner Futures Lab. Gartner Research ...

Analyst(s):   Lizzy Foo Kune   |   Philip Walsh   |   Christian Stephan   |   Deepak Seth   |   Frank Buytendijk   |   Pieter den Hamer   |   Daryl Plummer   |   Marty Resnick
Premium Research Jan 2026
... As value expectations and AI-driven change accelerate, software engineering leaders must continuously strengthen their organization’s ability to achieve business goals. Use this software engineering maturity model to determine a roadmap to build your maturity and accelerate effectiveness. Gartner Recommended ...

Analyst(s):   Dave Micko   |   Akriti Kapoor
Research Feb 2026
... overwhelming human capacity with emergency alerts. This decision latency threatens life science supply chains. CSCOs must shift from passive control towers to AI-powered command centers with active, self-healing systems. Gartner Insights Abstract ...

Analyst(s):   Corwin Hee
Research Nov 2025
... Software engineering leaders are eager to harness the power of generative AI but are blocked by low adoption and change management. Apply Gartner’s insights into which practices will most accelerate the adoption of generative AI and agentic software development to maximize innovation and value. Gartner ...

Analyst(s):   Arun Batchu   |   Thomas Murphy
Premium Research Jan 2026
... This research highlights the top five AI technology trends in the insurance industry for the year 2026. CIOs must understand and prepare to respond to these trends in order to drive greater business value from their AI investments and minimize AI risks. Insights at a Glance Issue Context Impact Brief ...

Analyst(s):   Kimberly Harris-Ferrante
Research Nov 2025
... to meet regulatory requirements and inform downstream processes. Agentic AI introduces another method CIOs must consider. Utilize this research to inform your interoperability strategy, reduce IT spend and prepare for agentic AI. Overview Introduction Analysis Gartner Recommended Reading Note 1 Gartner ...

Analyst(s):   Roger Benn   |   Austynn Eubank   |   Connie Salgy
Research Nov 2025
... spend too much time chasing symptoms. This five-step framework enables customer service teams to address root causes by combining human judgment with AI insights, streamlining operations, and transitioning from reactive to proactive problem solving. Gartner Insights Abstract ...

Analyst(s):   Francesco Vicchi   |   Brett Overbey
Premium Research Dec 2025
... AI agents pose a new governance challenge. This tool offers key elements for creating a code of conduct for AI agents and humans as a governance framework to set ground rules. It helps CIOs and AI leaders ensure agent behavior aligns with organizational policies, values and industry specifics. When to ...

Analyst(s):   Lauren Kornutick   |   Svetlana Sicular   |   Shiva Varma
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