... face an AI inflection point. To compete, they must deliver valuable outcomes by adopting inventory agents, shopping agents and smart carts — while addressing talent gaps and governance risks. Retail CIOs can gain competitive advantage through robust data, ecosystem partnerships and ethical AI frameworks ...
Analyst(s): Tom Nolan | Max Panther Hammond | Hanna Karki | Sandeep Unni | Jonathan Kutner | Robert Hetu | Kelsie Marian
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... Access Insights Already a Gartner client? AI vendors are promising smarter, more productive, more value-add contact centers. But investing in the hottest tools and systems is not enough. AI will not transform your contact center without an added investment in adoption, specialized roles, and smarter ...
... Access Insights Already a Gartner client? Developers and AI agents expect seamless API integration, yet poorly designed APIs are inconvenient for developers but crippling to AI agents. Software engineering leaders must promote teams’ use of API design tools to maximize API value and to enable agent-driven ...
... Cybersecurity must partner with AI leaders to capitalize on the technology’s bold promises and safeguard against catastrophic incidents. CISOs must focus on securing AI adoption and development, enhancing cybersecurity with AI, and defending against AI-augmented attacks. Analysis Research Highlights ...
... Access Insights Already a Gartner client? As AI and agentic AI introduce new security challenges, SASE and SSE platforms must move beyond generic access policy enforcement and basic AI visibility to deliver stronger AI data protection. Vendors that enhance their solutions with intent-based analysis will ...
... The gap between AI innovation and adoption is widening as buyers demand proof of real business impact, rather than generic, high-tech use cases. Market leaders who deliver measurable business outcomes faster, safer and cheaper for verticals will dominate a $3.3 trillion market. Insights at a Glance ...
... The December 2025 Kuaishou incident exposed an “automation gap” where AI-driven bots paralyzed manual defenses and shattered platform services. CIOs and cybersecurity leaders must pivot to a preemptive and resilient posture that ensures business-critical platforms remain operational even under automated ...
... This assessment plots 13 of the most prominent defense use cases for generative AI against value and feasibility. Defense technology leaders can use this research to inspire strategic conversations with senior leaders and guide investment decisions in this technology that focus on mission outcomes. ...
Analyst(s): Jay Phipps | Ripley Hunter | Michael McFerron
... Fragmented edge AI deployments foster operational silos and inefficiencies for enterprises. Tech service leaders who deliver standardized, agile, multi-vendor solutions become indispensable partners in edge expansion. Those who resist, risk obsolescence as enterprises prioritize seamless integration ...