... The unification of conversational AI and conversation analytics platforms empowers customer service leaders with greater choice in technology decisions. Service organizations that ignore this unification trend will continue to spend on duplicate functionality and face increased complexity to scale. ...
Analyst(s): Uma Challa
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... Future of Customer Experience: AI Agents, Machine Customers and What CEOs Must Know As we close out the year, we’re bringing you some of 2025’s standout ThinkCast episodes. Today’s episode, originally released in May, dives into the rapid emergence of machine customers and how AI agents are transforming customer ...
... Access Insights Already a Gartner client? The launch of DeepSeek V4/R2 will give product leaders a viable alternative to the U.S. AI stacks — creating cost, speed, and strategic advantages that will reshape the competitive landscape. Early adopters will gain pricing power, architectural flexibility, ...
... research guides CIOs and heads of software engineering in redesigning the software engineer job in order to unlock the full potential of a blended human-AI labor force. It contains guidance on navigating behavioral challenges in job transformation. Insights at a Glance Impact Brief Actions Actions and Cautions ...
Analyst(s): Alicia Mullery | Lily Mok | Kabeh Vaziri | Dave Micko | Shawn Murphy | Philip Walsh | Mbula Schoen | Tori Paulman | Neha Agarwal
... Access Insights Already a Gartner client? Healthcare and life science CIOs must ensure trustworthy, compliant AI amid data fragmentation. This research shows how knowledge graphs, as the data fabric’s semantic core, enable interoperability and consistent, evidence-based insights for high-stakes clinical ...
... Gartner First Takes Fresh insights on emerging trends AWS is building on its vision of providing a diversity of model choices. This includes moving toward having proprietary models as well as providing a platform for third-party models. The Amazon Nova 2 family of models (2 Lite, 2 Pro, 2 Sonic, and M ...