... Access Research Already a Gartner client? ITサービスデスクの自動化によるメリットの実現は、近年停滞している。しかし、AI (特にエージェント型AI) の発展は、ITサポート・モデルにディスラプションをもたらす可能性がある。I&O統括責任者は、シナリオ・プランニングの活用によって、自社におけるI&Oの成熟度とAIの導入がITサービスデスクの将来像に与えるインパクトを見積もり、測定することができる。 要約 戦略的プランニングの仮説事項 はじめに 影響と推奨事項 推奨リサーチ 根拠 Gartner Research ...
Analyst(s): Hiroko Aoyama | Hideo Yoneda
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... Access Insights Already a Gartner client? Advances in agentic and GenAI have disrupted machine translation capabilities, creating new product categories and forcing the evolution of existing solutions. Enterprise application leaders need to master this emerging technology and realign organizations to ...
Analyst(s): Bern Elliot | Gabriele Rigon | Adrian Lee
... GenAI is compelling CAEs to pinpoint the specific skills auditors need to use this technology. This research identifies the critical GenAI skills specific to audit, equipping CAEs with a foundational framework to define clear GenAI skills expectations and prioritize team learning. Gartner Research ...
... CCEOs should explore policy chatbots to deliver real-time guidance, reduce compliance time spent on frontline inquiry and generate risk insights. This research outlines key questions to ask when designing a policy chatbot. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Re ...
... Gartner First Takes Fresh insights on emerging trends Anthropic launched Claude Cowork to boost adoption of the Claude LLM across knowledge work functions. Its 11 open-source plugins have broad appeal and include support for marketing content, campaigns and launches, but in its “research preview” stat ...