... Access Insights Already a Gartner client? Foundational model vendors are cannibalizing the application layer, turning “thin wrappers” of differentiation into legacy software. To survive, tech CEOs must focus on microindustry use cases and engineer systems of action that execute autonomous, outcome-bas ...
Analyst(s): Mark Petty | Martin Prendergast
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
Watch this complimentary Gartner IT webinar to learn about the controls organizations need to implement in AI to move forward safely and expeditiously.
... In today’s world, organizations without an AI leader will struggle to survive. Realizing the full potential of AI-driven transformation across business units and functions requires an AI leader — a transformative role that blends business acumen, strategic insight and technological expertise to effectively ...
Analyst(s): Erick Brethenoux | Birgi Tamersoy | Mike Rollings
... Access Research Already a Gartner client? This 2026 Strategic Roadmap guides service leaders to evolve roles, performance, and enablement, bridging today’s assisted customer service with a future where technology-augmented human agents deliver scalable, sustainable business success. Overview Introductio ...
Analyst(s): Jonathan Schmidt | Kathy Ross | Eric Keller | Rupinder Chandhok | John Quaglietta
... Access Research Already a Gartner client? CIOs, boards, and the IT industry are fueling CISO anxiety about GenAI-enabled workspace security tools; yet, most organizations remain in the early stages of adoption. Use this guide to cut through hype, focus on outcome-driven metrics, and make informed deci ...
... Access Insights Already a Gartner client? OpenAI’s robust technology, first-mover advantage, large user adoption and execution velocity puts it at the forefront of the LLM provider market. However, competitors can catch up by doubling down on enterprise-centric capabilities, wrapping their model offer ...
... Access Insights Already a Gartner client? Tech leaders must reject the status quo; longer sales cycles and bloated “land and expand” models from major IT service providers no longer serve today’s needs. Now is the time to demand agile, targeted external talent that delivers real value. Overview Introduc ...
Analyst(s): Ben Fieselmann | Don Ribar | Andrew Newman