... client? While dedicated AI security governance is useful to set foundational controls, it creates barriers to security efficacy and efficiency. Most AI cybersecurity risks do not need a new set of controls. Instead, CISOs must expand existing cybersecurity governance to minimize AI-specific workflows and ...
Analyst(s): Andrew Walls | Leigh McMullen | Jeremy D'Hoinne
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Agentic AI is creating new opportunities for customer service leaders. This research details how agentic AI augments conversational AI platforms to enable an intelligent contact center that boosts customer self-service, customer service agent assistance, employee assistance, and process automation. ...
... employees increasingly turn to conversational AI assistants — sanctioned or otherwise — organizations face an evolving set of risks unique to each platform. This research equips cybersecurity leaders with a unified approach to effectively secure and monitor AI tools such as ChatGPT or Gemini. Insights at ...
... Organizations cannot achieve expected ROI from AI if employees lack the skills to use the technology. This research supports AI leaders in implementing an outcomes-driven, iterative AI literacy program customized for different roles and aligned with business results. Analysis Research Highlights Gartner ...
Analyst(s): Lynn Rice | Leinar Ramos | Pieter den Hamer
... The coming onslaught of AI agents will challenge traditional identity and access controls. AI leaders must collaborate with IAM program management to enhance machine identity controls, distinguishing between beneficial and malicious agents through dynamic, contextual, and real-time measures for both ...
... are increasingly incorporating both generative AI and discriminative AI models, making a unified development approach essential. To ensure successful product delivery, AI leaders must work with software engineering leaders to create and implement a unified AI and DevOps pipeline. Overview Introduction ...
... To navigate AI’s transformative impact, CHROs must build an AI-ready HR function. Therefore, training employees for AI readiness is crucial. To prepare the HR function, CHROs and their teams can use this data to benchmark the various types of AI training different groups of employees receive. Directions ...
... Access Research Already a Gartner client? The Gartner AI Mandates for the Enterprise Survey reveals key differentiators that correlate with high AI maturity. The best strategy is to centralize some AI capabilities but lead others from the center in a hybrid model; choosing which is which is the key to ...
... AI service providers have invested in core foundational AI techniques and GenAI skills to successfully drive future AI projects and have an AI-driven workforce. AI services leaders should ramp up specialization skill sets such as agentic AI development to lead the next wave of AI innovation. Overview ...
Analyst(s): Annette Jump | Annette Zimmermann | Danielle Casey | George Brocklehurst | Mark Driver