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Research Aug 2025
... Access Research Already a Gartner client? AI capabilities in communications service provider customer and business operations span three core use cases. This research helps CSP CIOs choose a vendor with capabilities that best match their AI in CSP customer and business operations requirements and sourcing ...

Analyst(s):   Will Rice   |   Amresh Nandan   |   Mounish Rai   |   Pulkit Pandey
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Premium Research Sep 2025
... AI hype has created high expectations, but executives are facing a reality check: Generative AI projects often aren’t achieving the desired ROI. A longer-term transformation is required to achieve value at scale — one that requires leaders’ willingness to disrupt what feels comfortable. Analysis Research ...

Analyst(s):   Erick Brethenoux   |   Alexander Bant   |   Frank Buytendijk   |   Jorge Lopez   |   Leinar Ramos
Research Jun 2025
... client? AI agents’ high business potential has sparked interest in the technologies and architecture choices for their development. Software engineering leaders should use this research to grasp key components and patterns, aiding their teams in making the right architecture decisions for AI agents. ...

Analyst(s):   Tom Coshow   |   Arun Batchu   |   Tigran Egiazarov   |   Gary Olliffe   |   Adrian Leow   |   Jim Scheibmeir
Premium Research Oct 2025
... Enterprises are challenged to achieve value from their AI investments. By advancing both human and AI readiness, leaders can unlock a step-change in value at their intersection, overcoming organizational constraints and industry limitations through modern management practices. Insights at a Glance Strategic ...

Analyst(s):   Sarah Watt   |   Remi Gulzar   |   Stewart Buchanan   |   Chris Howard   |   Janelle Hill   |   Chet Geschickter
Premium Research Jul 2025
... Terms and concepts in the generative AI space can be complex due to the rapid evolution of technologies, methods and applications — especially for large language models. This research aims to educate and empower users to design and engineer solutions powered by GenAI. More Detail Gartner Recommended ...

Analyst(s):   Leinar Ramos   |   Arun Chandrasekaran   |   Marko Sillanpaa   |   Jim Hare   |   Ray Valdes   |   Anthony Mullen
Research Oct 2025
... Access Research Already a Gartner client? As autonomous AI agents proliferate, digital systems must evolve beyond human-centered UX to embrace agent-centered AX (agent experience). This research helps software engineering leaders understand how to adapt architecture, design, and development practices ...

Analyst(s):   Brent Stewart   |   Will Grant   |   Paige Kirk   |   Keith Guttridge
Webinar May 05 2025
生成AIおよびAIエージェントは、AGI (汎用人工知能)/ASI (超知性)へ向けて急速に進化している。本セッションでは、最新トレンドを整理し、企業が採るべきアクションを提示する。
Research Jun 2025
... The revolutionary potential of AI agents has sparked significant interest in the technologies involved in their development. Software engineering leaders should use this research to help their teams make the right technology and platform choices for building LLM-based AI agents. Overview Introduction ...

Analyst(s):   Arun Batchu   |   Jason Wong   |   Jim Scheibmeir   |   Gary Olliffe   |   Tigran Egiazarov   |   Adrian Leow
Premium Research Aug 2025
... A robust and comprehensive API strategy is essential to building solid technological foundations to software architectures, so as to build connected systems and business partners. Watch this video to learn about the key elements of an effective API strategy, maturity model and what mature organizati ...

Analyst(s):   Shameen Pillai
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