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Research Aug 2025
... Access Research Already a Gartner client? GenAI-assisted software testing has the potential to introduce more risks than it mitigates. Software engineering leaders must revise their testing strategies to manage these new risks, including hallucinations, skills atrophy, intellectual property and regula ...

Analyst(s):   Sushant Singhal   |   Ross Power
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Premium Research Sep 2025
... AI investments unmoored from measurable business value and core platform transformation are a high-risk gambit. However, CIOs and AI leaders can deploy AI with sustained momentum, limit new technical debt, and scale AI for business transformation by focusing on industry-specific use cases with clear ...

Analyst(s):   Robert Hetu   |   Shivani Palepu   |   Jo-Ann Clynch   |   Lachezar Manasiev   |   Mandi Bishop   |   Simon Cushing   |   Ellen Eichhorn   |   Priyanka Shukla   |   Pulkit Pandey   |   Alexander Hoeppe   |   Kimberly Harris-Ferrante
Research Jul 2025
... Access Research Already a Gartner client? Organizations must prioritize requirements before assessing speech transcription solutions, but often overemphasize integrations and tactical adoption. Enterprise application leaders can use this tool to evaluate and prioritize their needs, ensuring strategic ...

Analyst(s):   Gabriele Rigon   |   Adrian Lee   |   Bern Elliot
Premium Research Oct 2025
... Gartner First Takes Fresh insights on emerging trends OpenAI’s agreement with Broadcom follows deals announced in the past two weeks with NVIDIA and AMD for supply of those companies’ chips. But in this deal, OpenAI is co-developing custom chips and systems with Broadcom while relying on Broadcom’s ex ...

Analyst(s):   Jon Erensen   |   Joseph Unsworth
Research Jun 2025
... Gartner client? Given their potential business impact, AI agents have become one of the most discussed trends in technology. This research can help AI leaders answer the key questions on selecting use cases and technologies and getting started on their AI agent journey. Overview Introduction Analysis Gartner ...

Analyst(s):   Anthony Mullen   |   Arun Chandrasekaran   |   Ben Yan   |   Erick Brethenoux   |   Tom Coshow   |   Leinar Ramos   |   Haritha Khandabattu   |   Avivah Litan   |   Tong Zhang   |   Gabriele Rigon   |   Pieter den Hamer
Research Jun 2025
... Research Already a Gartner client? Given their potential business impact, AI agents have become one of the most discussed trends in technology. This research can help AI leaders answer the key questions about the foundations of AI agents to better understand this trend, navigate the hype, and communicate ...

Analyst(s):   Ben Yan   |   Pieter den Hamer   |   Leinar Ramos   |   Tom Coshow   |   Arun Chandrasekaran   |   Gabriele Rigon   |   Avivah Litan   |   Tong Zhang   |   Anthony Mullen   |   Haritha Khandabattu   |   Erick Brethenoux
Research Aug 2025
... Access Insights Already a Gartner client? Personnel represent the bulk of customer service costs, making operational cost-efficiency a critical priority. Providers should help prospects identify customer service interactions best suited for automation, and clearly quantify cost savings, to stand out i ...

Analyst(s):   Megan Fernandez
Research Jun 2025
... Access Research Already a Gartner client? AI agents have quickly become one of the most discussed emerging trends in technology and business. This research can help AI leaders better understand the current state of the technology, as well as its risks and limitations, in order to manage expectations ...

Analyst(s):   Anthony Mullen   |   Tom Coshow   |   Gabriele Rigon   |   Haritha Khandabattu   |   Pieter den Hamer   |   Leinar Ramos   |   Arun Chandrasekaran   |   Avivah Litan   |   Ben Yan   |   Tong Zhang   |   Erick Brethenoux
Research May 2025
... Access Research Already a Gartner client? Revenue-growth initiatives based on new GenAI-based product R&D and commercialization will take too long to meet most near-term expectations. CIOs should instead focus on sales, relationship cultivation and revenue recognition, and use GenAI to change the beha ...

Analyst(s):   Mandi Bishop   |   Nate Suda   |   Arun Chandrasekaran   |   Hung LeHong   |   Vernon Thaver
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