... organizations adopt AI to increase productivity, few achieve the expected gains and may even see declines. This research helps CHROs guide their organizations toward a human-centric AI strategy that improves productivity by prioritizing employee needs and collaborating with them in AI implementation. Gartner ...
Analyst(s): Amrita Puniani
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... redefine IT strategy and business value in the years ahead. Tune in to discover: How AI and human behavior are colliding Why AI‑free trust and certification will matter How AI sovereignty is shifting global power What AI agents mean for the future of work Which technologies could transform entire markets ...
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... organizations have faced challenges related to mis-, dis-, or mal-information, a trend poised to accelerate in the coming years. In an era disrupted by AI and characterized by "truth decay," rapid technological and environmental shifts and a deficit in communications analytics capabilities, CCOs must understand ...
... significant trends and challenges they will face. The service and support function is undergoing rapid transformation, driven by advancements in generative AI and emerging technologies that continue to reshape the landscape. These innovations present both opportunities and complexities, compelling leaders to ...
... Existing HR policies were never meant to address modern human workflows with AI embedded throughout. This research identifies scenarios that CHROs should prepare for and offers HR policy starters to help handle these situations. About the Panel Gartner Recommended Reading Gartner Research ...
... visibility tools. Failure point No. 4: Responsible AI is an afterthought Why it’s a problem: Treating responsible AI as an afterthought sets organizations up for regulatory violations, brand damage, user harm and project shutdowns. GenAI perpetuates existing AI risks while introducing new ones like deepfakes ...
... Ambiguity on what is and is not appropriate use of AI in the workforce continues to present new and increasing employer reputation risks for organizations. Progressive CHROs will help their organization develop and delegate clear guidance on acceptable AI use. Gartner Recommended Reading Gartner Research ...
... AI is reshaping key workflows across all functions, driving automation, efficiency, and new value. Yet, many implementations lack clear ROI. Functional leaders can use these insights to operate smarter and adapt confidently as AI transforms their businesses. Analysis Research Highlights Gartner Recommended ...