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Premium Research Sep 2025
... Public sector AI investments often fail to deliver ROI due to a narrow focus on buying tools and ill-defined goals, exposing them to backlash from political leaders. CIOs must shift to an ecosystem-focused AI strategy — that advances D&A and aligns contracts, talent and governance — to drive real mission ...

Analyst(s):   Lydia Clougherty Jones   |   Albert Gauthier   |   Michael McFerron   |   George Sellner   |   Dean Lacheca   |   Tony Sheehan
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Research Jun 2025
... Research Already a Gartner client? Generative AI promises bold improvements for security operations teams, such as automation of alert triage and exposure assessment. Security operations leaders can use this research to distinguish hype from reality and identify AI use cases worth pursuing in the short and ...

Analyst(s):   Eric Ahlm   |   Mitchell Schneider   |   Jeremy D'Hoinne   |   Carlos De Sola Caraballo   |   Darren Livingstone   |   Ruggero Contu   |   Dhivya Poole   |   Pete Shoard   |   Jonathan Nunez
Premium Research Oct 2025
... Five types of AI governance practices multiply the odds of achieving value with GenAI. Through assessments, guidance, usage policies, governance features, and expanding rollouts safely, leaders responsible for AI can dramatically improve the success of GenAI while also reducing risk. Insights at a Glance ...

Analyst(s):   JC Martel, PhD   |   Kjell Carlsson
Research Oct 2025
... Access Insights Already a Gartner client? AI agents are introducing new challenges for SASE platforms, particularly in managing machine identities, secrets management, and enforcing zero-trust principles. Unless CPOs reinvent SASE platforms to support both AI agents and human users, the risk of falling ...

Analyst(s):   Neil MacDonald   |   Evan Zeng
Research Oct 2025
... take a scaled approach to upskilling marketing teams on AI, overcoming adoption challenges, and strengthening their teams. They can bolster internal AI capabilities using external expertise to support foundational, differentiating, and innovative AI use cases. Overview Gartner’s Position Introduction Analysis ...

Analyst(s):   Nicole Greene   |   Jay Wilson
Premium Research Jul 2025
... AI promises to boost productivity and innovation in I&O, but only if I&O employees are willing and able to adopt new AI solutions. Heads of I&O can use this guide to develop a clear strategy for addressing concerns and misconceptions and to provide the support needed to drive widespread AI adoption. ...

Analyst(s):   Paramita Das   |   Sanchi Bhat
Premium Research Aug 2025
... The agentic AI landscape is evolving fast with investments in domain-specialized solutions. Product leaders must invest in role-focused agents, enable AI collaboration and integrate with legacy and enterprise systems to stay competitive in the AI race. Overview Analysis Gartner Recommended Reading Note ...

Analyst(s):   Anushree Verma   |   Akhil Singh   |   Alfredo Ramirez IV   |   Aakanksha Bansal   |   Danielle Casey
Premium Research May 2025
... As AI enables new sales technology capabilities, many leaders invest in new solutions not knowing how they will fit into existing systems and processes. Sales operations leaders must prepare for rapid technology and process changes by building a strategic roadmap with an AI-first approach. Overview ...

Analyst(s):   Melissa Hilbert   |   Adnan Zijadic
Premium Research Jul 2025
... deploying capital at record levels into companies proficient at using AI to accelerate product-market fit and scale revenue. By demonstrating proficiency in customer acquisition, product development and operations, tech CEOs of AI-native companies command top investment capital and valuations because ...

Analyst(s):   Mark Wesker   |   Annemarie Roussel
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