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Premium Research Oct 2025
... professionals are enthusiastic about leveraging AI (GenAI) for managing data, but are struggling to start due to a highly dynamic AI landscape, AI marketing buzz and the buy-versus-build dilemma. This research clarifies the foundational concepts of AI (GenAI) for data management and provides direction ...

Analyst(s):   Prasad Pore
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Premium Research Oct 2025
... Healthcare provider CIOs are accelerating plans for agentic AI adoption and investment. Use these insights to benchmark against your peers, inform your agentic AI strategy and investment plans, and anticipate hurdles to successful deployment and value realization. Gartner Research ...

Analyst(s):   Allison Dennis
Premium Research May 2025
... Agentic AI is vital for service industry growth. Tech services leaders at application service providers must align intelligent business experiences with clients’ key growth objectives, or risk losing $3 of every $10 in revenue by 2030. Overview Strategic Planning Assumptions Analysis Gartner Recommended ...

Analyst(s):   Tom Coshow   |   Gunjan Gupta   |   Robert Brown
Premium Research Aug 2025
... AI is the single most important area of investment and innovation for market leaders in cyber-physical systems security. By focusing on skill augmentation and increasing the effectiveness of security operations, product managers can maximize their products’ competitive advantage. Overview Analysis Gartner ...

Analyst(s):   Sumit Rajput   |   Ruggero Contu   |   Katell Thielemann   |   Ayelet Heyman
Premium Research Sep 2025
... Customer service and support leaders face challenges hiring the right talent for AI-driven transformation. This content identifies the top five roles needed and guides leaders in building teams that unlock AI’s full potential in customer service and support. Gartner Research ...

Analyst(s):   Aprajita Chauhan
Premium Research May 2025
... fast-evolving landscape where AI capabilities will drive further automation in how networks are monitored, optimized and secured. Overview Strategic Planning Assumption Analysis Gartner Recommended Reading Note 1: Managed Network Services Note 2: Network AI Assistants and Agentic AI Note 3: Network Equipment ...

Analyst(s):   Gaspar Valdivia
Premium Research Jul 2025
... involving multiple functions including the CEO. Product leaders who do not align their go-to-market strategies with the market imperative to leverage AI and the competitive advantages of a broad sales platform risk revenue stagnation. Overview Contributors Gartner Research ...

Analyst(s):   Roland Johnson
Research Oct 2025
... Access Research Already a Gartner client? AI tools are revolutionizing the way service and support leaders manage knowledge content. However, distinguishing genuine capabilities from exaggerated claims remains a critical challenge. This note replaces leaders’ biggest misconceptions with realistic best ...

Analyst(s):   Jennifer MacIntosh   |   Kim Hedlin
Premium Research Sep 2025
... Agentic AI portends a significant shift in how data and analytics functions operate, and in their strategic relevance. Members seeking to drive enterprisewide transformation should first integrate agents into their own organization, creating a virtuous cycle for AI-ready data. Acknowledgments Gartner ...

Analyst(s):   Research Board Research Team
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