... CSPs can strategically deploy AI agents across the B2B customer life cycle and internal operations to drive significant improvements in agility, efficiency and customer experience. CSP CIOs need to assess and prioritize what use cases to include on their roadmap for AI agent implementation. Analysis ...
Analyst(s): Susan Welsh de Grimaldo
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... responsible for AI governance program implementation often struggle to define program-level frameworks that assure boards of effective risk and compliance oversight. This research presents Gartner’s perspective on what matters most to leadership and boards, in light of the evolving risk landscape for AI. Overview ...
Analyst(s): Lauren Kornutick | Nader Henein | Svetlana Sicular | Stuart Strome | Alissa Lugo | Sarah Turkaly | Andrew Walls
... Access Research Already a Gartner client? CFOs can unlock AI’s true value by automating knowledge work unique to their organizations, not just routine back-office tasks. Apply Gartner’s inform-decide-act framework to design custom finance AI use cases that deliver measurable impact and strategic advantage ...
... Heads of infrastructure and IT operations are facing rising cloud costs due to AI infrastructure investments and geopolitical uncertainties. This research guides them on collaborating with business leaders to align cloud and AI investments with business goals and to explore diverse vendor offerings. Overview ...
Analyst(s): David Smith | Ed Anderson | John Lovelock | Tobi Bet
... RevOps leaders should prepare for agentic AI’s transformative impact on how their teams support go-to-market execution. By leveraging AI for data quality, governance, analytics and revtech administration, they can drive better decision making and enhance their strategic role in the organization. Overview ...
Analyst(s): Daniel O'Sullivan | Steve Rietberg | Alan Lopez
... Access Research Already a Gartner client? Service and support leaders are under pressure to deploy AI use cases and face substantial hype and many options. Our research identifies four underrated AI use cases that are not frequently deployed but can deliver strong business results. Insights at a Glance ...
... client? AI is a catalyst for reshaping the service and support value proposition, transforming it beyond issue resolution to delivering innovation and value. Successful transformation starts with leadership. Leaders must acquire and cultivate the skills needed to succeed in leading in the age of AI. Overview ...
... agreement to acquire Arduino (the hardware development board company). The major benefit is forward visibility of edge AI innovation. The move increases vertical integration in edge AI hardware, challenges semiconductor distributor advantages and disrupts software providers strategies. Overview Strategic ...
... Organizational investments in AI are critical to delivering on growth goals; however, the workforce’s failure to effectively leverage this technology risks potential performance gains. This research helps chief human resource officers position the workforce to integrate AI into work and drive organizational ...