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Premium Research Sep 2025
... Every week, Gartner receives inquiries from enterprise applications leaders asking if RPA and BPA are dead. Given the enormous interest in AI agents, many clients are concerned that the automation technologies they’ve used for years are obsolete. In this research, we explore whether RPA and BPA are still ...

Analyst(s):   Adam Briggs   |   Saikat Ray   |   Arthur Villa
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Premium Research May 2025
... Examples of Domain-Specific Knowledge in Process Manufacturing Industry for Smart Manufacturing Note 2: Smart Manufacturing Use Cases, How AI Enables and What AI Skills are Required Gartner Research ...

Analyst(s):   Kentaro Shikanai   |   Bhuvie Chhabra   |   Marc Halpern   |   Lynn Rice   |   Brady Barnes
Research Oct 2025
... megavendors such as Microsoft, Google and Salesforce embed more GenAI and agentic AI capabilities into their solutions, IT increasingly struggles to keep up with the pace of change. Application leaders must establish operational AI governance at the application level to proactively mitigate risk and drive value ...

Analyst(s):   Tristan Iles   |   Stephen Emmott   |   Max Goss
Premium Research Sep 2025
... Generative AI relies on a fragmented hardware ecosystem, creating tensions between optimal performance, energy efficiency, and cost. Scale-Up AI fabric, optical interconnect, high-bandwidth memory (HBM) advances, algorithm-aligned silicon architectures and heterogeneous chip integration are the primary ...

Analyst(s):   Sushovan Mukhopadhyay   |   Shrish Pant   |   Adrian O'Connell   |   Menglin Cao   |   Naresh Singh   |   Warren Peng   |   Gaurav Gupta   |   Rithvik Kumar   |   Joseph Unsworth
Premium Research Sep 2025
... Trailblazing AI-native startups achieve more than 10x growth efficiency by solving specific underserved problems with proprietary AI, embedding AI into workflows, and delivering simple, intuitive UXs that drive rapid adoption, habitual use and measurable business impact. This research provides tech CEOs ...

Analyst(s):   Michelle Bazargan   |   Sabine Zimmerhansl   |   Vuk Janosevic
Research Jun 2025
... client? Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for investment in a knowledge management program ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Premium Research Sep 2025
... This assessment plots the value and feasibility of 20 of the most prominent use cases in the oil and gas industry for generative AI. Oil and gas CIOs can use this to start strategic conversations to guide investment decisions in this technology. Overview How to Use Use-Case Scoring Breakdown Gartner ...

Analyst(s):   Simon Cushing   |   Ricardo Chang
Premium Research Jul 2025
... business continuity planning for cloud and IT infrastructures. Infrastructure platform engineers focused on DR can use Gartner’s template-based approach and AI prompts to help them design and document a successful DR strategy. Overview Analysis Recommendations Conclusion Note 1: What’s New in This Update Gartner ...

Analyst(s):   Stanton Cole
Research Oct 2025
... Access Insights Already a Gartner client? In an effort to support sellers and tap into AI-driven productivity gains, CSOs have unintentionally made the seller role overwhelming. Use the resources in this research to reimagine the seller role by leveraging tech as a teammate and focusing sellers on uniquely ...

Analyst(s):   Betsy Gregory-Hosler
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