... Tech CEOs must rapidly assess and develop role-specific competencies as AI transforms every function to avoid stalled execution, bloated org structures and lost market opportunities. Build a workforce that’s AI-ready, agile and aligned to drive growth before the gap becomes a moat you can’t cross. Overview ...
Analyst(s): Sabine Zimmerhansl | Patrick Stakenas
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... Fielding a competitive workforce that excels in an automation- and AI-dominant world requires logistics leaders to plan for roles at the intersection of robotics, AI, and humans. Future hiring and development must evolve to reflect the new opportunities and capabilities offered by advanced technology ...
... Research Already a Gartner client? Customer service leaders are investing in AI chatbots and IVRs to boost self-service ROI and optimize CX. This research outlines three key self-service steps to help leaders choose the best channel for AI investment to ensure effective resolution, considering each channel’s ...
... Creating a pipeline of AI use cases in service and support is challenging, often due to internal misalignment and prioritization issues. This research offers customer service and support technology leaders a four-step guide to develop an AI use case pipeline that maximizes results and minimizes risks ...
... Agentic AI adoption at scale hinges most on adopters trusting agentic outcomes. Product leaders must instruct their teams to implement a time to trust metric — that is the time it takes to go from human in the loop to machine-driven decision making to win the agentic AI race over competitors. Overview ...
... Corporate venture capital investors now dominate AI innovation funding, threatening the relevance of in-house R&D operations and upending traditional VC funding models. To raise the venture capital required to succeed in the AI race, product leaders must adapt how they approach fundraising to prioritize ...
Analyst(s): Raymond Paquet | Annemarie Roussel | Mark Wesker
... Insights Already a Gartner client? Generative AI is rewriting the rules of product management. Tech CEOs must boldly integrate GenAI into their teams, without slowing down or losing sight of real customer value. Only those who adapt quickly will seize the AI advantage and define the future. Overview Strategic ...
... crowded AI services market, providers that become the go-to partner for current clients will unlock explosive growth through 2028. Tech services leaders must leverage their incumbent advantage to secure provider-of-choice status with select clients, or risk losing clients and their lucrative future AI services ...
... client? Sales leaders should integrate AI into sales strategies to modernize sales tech, boost ROI, and target high-impact automation — eliminating inefficiencies and empowering teams. Use Gartner’s Seller Action Hub Toolkit to identify and prioritize seller actions AI can automate or enhance. When to Use ...
Analyst(s): Wendy Butler-Mafuz | Sandhya Mahadevan | Guy Wood | Dan Gottlieb | Adnan Zijadic