... forcing product vendors to confront widening adoption gaps as organizations’ AI maturity, skills and needs diverge; relying solely on service partners can’t scale. Product managers must enable adaptive customer fit via consultative AI agents to accelerate solution advisory. Overview Strategic Planning Assumption ...
Analyst(s): Tracy Tsai
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... Gartner client? As AI-driven disruption introduces new threats and turns partners into potential competitors, enterprise application vendors cannot rely on traditional competitive strategies and assume relevance. Vendors must better compete for customers’ business by guiding them through AI adoption and organizational ...
... desk automation have stagnated in recent years. However, developments in AI, especially with regards to agentic AI, can disrupt IT support models. Scenario planning equips heads of I&O to gauge the impact of I&O maturity and AI adoption on their IT service desk future state. Overview Strategic Planning ...
... Access Insights Already a Gartner client? AI adoption is growing, but just 4% of organizations have AI-ready data. Robust data management and governance are critical — poor data quality can cut AI performance by 30%, while strong governance boosts success rates by 2.5 times and reduces compliance and ...
... OpenAI announced the acquisition of popular AI coding assistant vendor Windsurf, strengthening its position in the AI software engineering tools race and raising the bar for other model vendors. Software tech product leaders must be agile and anticipate their development portfolio needs as the race changes ...
Analyst(s): John Lovelock | Matt Brasier | Jim Hare | David Yockelson | Mark O'Neill
... Access Insights Already a Gartner client? CHROs are considering how to best allocate and drive AI investment to position the HR function for future success. Use this research to benchmark your progress in AI strategy development and implementation against peers. Insights at a Glance Strategic Planning ...
... As GenAI adoption accelerates in wealth management, challenges like data privacy, security and compliance call for stronger AI governance. This infographic helps CIOs understand evolving governance standards and how their peers are approaching GenAI governance. Overview Gartner Recommended Reading Gartner ...
... Gartner client? Embracing edge-based AI and cloud-based DSLMs enhances network security by localizing AI inference at the edge. This hybrid approach advances preemptive security while optimizing performance, scalability and cost. Product leaders must integrate hybrid AI into their roadmaps, prioritize edge ...
Analyst(s): Charanpal Bhogal | Neil MacDonald | Thomas Lintemuth
... Manual knowledge management (KM) processes cannot support many organizations’ conversational GenAI ambitions. This note describes the AI use cases that can help customer service and support leaders create and maintain high-quality knowledge content at scale. More Detail Gartner Recommended Reading Gartner ...