... Acquisitions by conversational AI providers can create service disruption and uncertainty around product roadmaps, while also expanding solution portfolios for end users. Enterprise application leaders should evaluate migration benefits, closely monitor roadmap changes, and prepare for shifts in service ...
Analyst(s): Bern Elliot | Uma Challa | Gabriele Rigon | Adrian Lee | Justin Tung | Arup Roy
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... to become the central intelligent backbone of enterprise content operations. Digital marketing leaders should use this research to explore the latest AI and GenAI market trends and end-user needs transforming the DAM market. Overview Strategic Planning Assumption Introduction Impacts and Recommendations ...
Analyst(s): Aparajita Mazumdar | Tia Smart | Rene Cizio
... Customers continue to want low-effort service, but exposure to AI is shifting customer perceptions for what constitutes a low-effort experience. These insights help customer service and support leaders understand what low effort means in 2025 and how to evolve their strategy beyond service channels. ...
Analyst(s): Jeffrey Schott | Daniel O'Sullivan | Patrick Quinlan | Melissa Fletcher | Keith McIntosh
... Advanced cyber deception based on an AI-driven deception matrix will reinvigorate market adoption and power the success of cyber deception solutions. To remain relevant, product leaders need to expand cyber deception with emerging tech and extend capabilities across the global attack surface grid. Overview ...
... Agentic AI shows great promise for business value creation, but using it introduces new threats, risks and operational challenges. This research helps enterprise architects assess agentic AI’s architectural implications for their organizations. More Detail Gartner Recommended Reading Gartner Research ...
Analyst(s): Ankita Khilare | Andrei Razvan Sachelarescu
... This assessment plots 20 of the most prominent use cases for generative AI in power and utilities against value and feasibility. Power and utility CIOs can use this research to start strategic conversations and guide investment decisions in this technology. Overview How to Use Use-Case Scoring Breakdown ...
... tech providers being their first customer, known as “Customer Zero,” is an increasingly important and powerful competitive tool in a world of fast cycle AI-fueled innovation. Product leaders’ investment can lead to higher product quality, faster feedback loops and stronger credibility with external customers ...
Analyst(s): Dave Aron | Daniel Sun | Liz Pellegrini
... Rising heat from AI and high-performance computing workloads requires data centers to shift away from conventional cooling methods. Product leaders should adopt in-package microfluidic cooling to achieve higher performance densities, ensure reliability and unlock new levels of energy efficiency. Overview ...
... performance-enhancing sales agents. This requires deconstructing their sales process into granular “components” so that each can be assigned optimally to humans or to AI agents, and thereafter tracked to ensure continuous agent learning. Overview Strategic Planning Assumptions Introduction Analysis Gartner Recommended ...