... Artificial intelligence has enormous potential to transform how procurement generates value for the business. This research enables chief procurement officers to promote AI literacy, combine it with data literacy and implement AI initiatives methodically using a five-step framework. Overview Introduction ...
Analyst(s): Doohan Vaz | Kaitlynn Sommers
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... Access Research Already a Gartner client? Rapid uptake of GenAI creates an urgent need for organizations to define security guidance for GenAI development, acquisition and use. This updated template helps security and risk management leaders craft efficient and effective security policies that reflect ...
Analyst(s): Andrew Walls | Bart Willemsen | Lauren Kornutick
... Access Research Already a Gartner client? Heads of I&O are expected to deliver resilient and cost-effective services using increasingly complex modern architectures. They must leverage GenAI to improve the efficiency and value of their observability platforms, enabling them to be more effective. Overvi ...
... To capitalize on GenAI value while managing risks, midsize enterprise CIOs should use an adaptive governance approach that reflects changing technological, market and organizational needs. Gartner Research ...
... a Gartner client? The CRM market is shifting fast, with key changes in 2026 through 2027 transforming vendors into proactive “systems of action.” New AI-powered platforms from ServiceNow and Microsoft challenge incumbents like Salesforce, forcing all sales-tech players to adapt or risk obsolescence. ...
Analyst(s): David Yockelson | Doug Bushée | Andrew Miljanovski | Alastair Woolcock
... initiative that delivers value only when supported by staff adoption and a data-driven culture. Public-sector CIOs can employ change management and data and AI literacy programs to overcome change resistance, cultivate a data-driven culture and position their role for success. Overview Introduction Analysis ...