... D-Suite, Rickard Wieselfors, automation and AI lead at Ericsson, shares insights on how his team was able to think big, start small, and scale to deliver and measure more than $500 million in business benefits and how they are applying those lessons to generative AI. Gartner Recommended Reading Gartner Research ...
Analyst(s): Rita Sallam | Afraz Jaffri
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... Demand generation leaders often fail to recognize how AI chatbots, when used effectively, can increase demand — leading to disappointment for both the vendor and the buyer. Use AI chatbots to improve the buyer experience and lead qualification at a quicker pace and lower cost than live interactions. ...
Analyst(s): Serena Mushigo | Jess Walker | Tom Coshow
... Access Research Already a Gartner client? A proliferation of AI chatbots in the enterprise is leading to inefficiency, poor adoption and poor ROI. Enterprise application leaders reevaluating their chatbot portfolio should create an AI chatbot governance process and establish a chatbot portfolio roadmap ...
... This Prism identifies 16 example AI use cases that can improve oil and gas operations and business processes, and reduce risk. Oil and gas CIOs can use this to help identify high-quality use cases for their organization and guide AI adoption based on feasibility and business impact. Gartner Recommended ...
... Convenience and data security are top differentiators for AI marketplace providers, while a lack of trust in AI and resource constraints hinder scaling solutions. Product leaders will achieve market traction by aligning use cases with target value propositions and investing in differentiation. Overview ...
Analyst(s): Nick Ingelbrecht | Aakanksha Bansal | Annette Zimmermann | John Santoro | Tuong Nguyen | Kara Batty
... Advancements in generative and other AI technologies have expanded the cases for automated authoring. Application leaders responsible for digital workplaces can use this research to evaluate the most appropriate use cases and AI technology while minimizing risk. Overview Strategic Planning Assumptions ...
Analyst(s): Melissa Hilbert | Marko Sillanpaa | Nicole Greene | John Quaglietta
... Fresh insights on emerging trends This research identifies some of the most prominent AI use cases across sourcing and procurement functions. Procurement technology leaders should use this research to target the AI investments that deliver the right business value and are most feasible for their organizations ...
... Podcast | Agentic AI: Behind the 2025 Top Tech Trend In this latest episode of Gartner ThinkCast, we chat with Gartner Senior Director Analyst Tom Coshow to explore agentic AI, one of the key trends featured in the Gartner Top 10 Strategic Technology Trends for 2025 report. Hear how AI agents are transforming ...
... this episode of the D-Suite, Walid Mehanna, chief data and AI officer at Merck KGaA, Darmstadt, Germany describes his team’s generative AI journey, and Gartner analyst Pieter den Hamer shares his best practices for starting and executing an AI strategy. Overview Gartner Recommended Reading Gartner Research ...