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Premium Research Jan 2026
... AI can accelerate environmental sustainability progress; however, not all investments align to wider goals. Executive leaders must evaluate the range of opportunities for AI for environmental sustainability and determine where they need to invest to safeguard against failed initiatives. Gartner Insights ...

Analyst(s):   Shanna Grafeld   |   Lillian Oyen-Ustad   |   Kristin Moyer   |   Sarah Watt
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Announcement September 09 2026
... consider include conversational user interfaces, decision intelligence platforms and generative UI. Shift 4: Build a Foundation for Compound Value Long-term success will depend on going beyond the adoption of everyday AI tools by creating the conditions where each use case is faster, less expensive and ...
Premium Research Feb 2026
... Fresh insights on emerging trends AI accounts receivable agents speed up collections, reduce manual effort, and improve customer experience at scale. CFOs should reference this implementation guide to support leaders and teams as they assess, pilot, and operationalize this AI use case. Contributors Gartner ...

Analyst(s):   Ash Mehta   |   Alex Levine   |   Marco Steecker   |   Twisha Sharma
Premium Research Oct 2025
... The U.S. federal government is rapidly adopting AI, facing a massive shift in cryptography, restructuring acquisition processes, contending with growing, perennial cybersecurity threats, and shifting more responsibilities to the states. This research explores these changes and the actions CIOs must take ...

Analyst(s):   Michael Brown   |   Daniel Snyder   |   Rishi Sood   |   Michael Berkholtz   |   Todd Kimbriel
Premium Research Nov 2025
... emerging trends Microsoft’s vast market dominance with its M365 suite gives it a significant advantage over all other AI competitors for rapid market proliferation with M365 Copilot. AI leaders must understand its strengths and weaknesses to align resources, mitigate risks, and ensure responsible, competitive ...

Analyst(s):   Jim Hare   |   Matt Cain
Research Jan 2026
... Access Insights Already a Gartner client? Poor customer experiences have bred widespread distrust in chatbots. Customer service and support leaders can rebuild trust and drive adoption by designing AI solutions that balance customer expectations of transparency, accessibility and continuous improvement ...

Analyst(s):   Brett Overbey   |   Ian Elliott
Premium Research Feb 2026
... Correlation-based techniques do not identify the specific actions driving the outcomes predicted by ML models. Leaders responsible for AI must adopt causal AI to accurately determine the true impact of actions on business results. Insights at a Glance Strategic Planning Assumption Issue Context Impact ...

Analyst(s):   Diarmuid Curran
... Workforce World? What CEOs Need from HR Using Artificial Intelligence to Improve Recruiter Effectiveness The Gig Economy: Implications for Recruiting Critical Talent How to Build a Vibrant Internal Labor Market Using Talent Analytics to Compete in the Complex Labor Market Emerging HR Technology ...
Research Jul 2020
... Requests Legal Chatbots Third-Party Risk Management AI in Corporate Legal Practice AI Governance Blockchain for Data Security At the Peak Legal Spend Management Data Breach Response Consent and Preference Management Smart Contracts Digital Ethics Explainable AI Alternative Legal Service Providers Legal and ...

Analyst(s):   Marko Sillanpaa
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