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Research Oct 2025
... Access Research Already a Gartner client? The six technology trends for CSP CIOs in 2026 point to tech leaders’ reprioritization of technology investments, focusing on AI, automation, optimization, and platforms for multiple strategic outcomes being targeted by their organization. Insights at a Glance ...

Analyst(s):   Peter Kjeldsen   |   Khurram Shahzad   |   Susan Welsh de Grimaldo   |   Jon Dressel   |   Pulkit Pandey   |   Amol Nerlekar   |   Amresh Nandan   |   Kosei Takiishi   |   Sylvain Fabre   |   Mounish Rai   |   Will Rice   |   Peter Liu
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Premium Research May 2025
... AI is rapidly changing the way service and support operates, impacting everything from how customers interact to the tools agents use. This research provides a clear vision for leaders, highlighting trends in technology, service delivery and shifting customer behaviors to help navigate the future. Overview ...

Analyst(s):   Daniel O'Sullivan   |   John Quaglietta   |   Kim Hedlin   |   Olivia Foster   |   Patrick Quinlan   |   Brad Fager
Premium Research Mar 2024
... Many organizations in China still treat cost reduction as the main motive for D&A cloud adoption, ignoring other value propositions like agility and security. Data and analytics leaders in China can use this report to benchmark their D&A cloud journey and set a more comprehensive value proposition. ...

Analyst(s):   Xingyu Gu   |   Carolin Zhou   |   Feng Gao
Research Sep 2025
... Access Research Already a Gartner client? CSOs are increasingly pressured to leverage AI in sales, but many fail to maximize its potential. This research guides CSOs in adopting a portfolio strategy for AI investments to foster better strategic alignment, proactive management and higher returns on investment ...

Analyst(s):   Wendy Butler-Mafuz   |   Doug Bushée   |   Dan Gottlieb   |   Sandhya Mahadevan
Premium Research Oct 2025
... improve incident response, maximizing efficiency with existing resources. This research is the second in a series that helps security operations specialists understand AI SOC agents and their role in the AI-enhanced SOC. Overview Strategic Planning Assumption Analysis Recommendations Conclusion Contributors ...

Analyst(s):   Alex Tytarenko   |   Steve Santos   |   Kevin Schmidt
Webinar On-Demand
... revenue, costs and margin •Build compelling value stories that connect HR investments to business outcomes executives care about •Elevate HR’s role from cost center to strategic margin driver in board and C‑suite discussions Pressure to deliver profitable growth is at an all‑time high. As leaders scrutinize ...

Analyst(s):   Russ McCall   |   Michelle Hairston   |   Steve Starace
Premium Research Apr 2026
... A new generation of AI-native software is positioned to seize $200 billion in revenue from legacy SaaS products. This shift replaces the decades-old, rigid, structured database logic of how to do a task with a new paradigm focused on what we want the outcome to be. Insights at a Glance Strategic Planning ...

Analyst(s):   Mark Wesker
Premium Research Jan 2026
... insights on emerging trends FLOPs are a vanity metric; the real constraint for agent swarms is keeping massive context alive within a power envelope. AI leaders building cloud-based multiagent workloads should evaluate Microsoft’s Maia 200 alongside other leaders such as Amazon Trainium and Google TPUs ...

Analyst(s):   Chirag Dekate   |   Alessandro Galimberti   |   Gaurav Gupta   |   Soyeb Barot
Webinar On-Demand
... resources and lost revenue. Watch this complimentary five-minute webinar, featuring business and technology insights by a Gartner expert in a video created with AI technology, as they discuss the consequences of ineffective data storytelling and the actions your organization needs to take to avoid them ...

Analyst(s):   Aura Popa
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