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Research Mar 2020
... COVID-19 has caught public health organizations off guard. They are realizing that they lack sufficient data and insights to combat an epidemic before it spirals out of control. Data and analytics leaders must develop a comprehensive pandemic preparedness strategy using data and modern technology. Overview ...

Analyst(s):   Melody Chien   |   Donna Medeiros
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... System Corporation | Transforming Bill-Only Product Management in Healthcare Supply Chain Social Impact of the Year Achieving a positive, quantifiable impact on the community and/or environment through supply chain. Advocate Health | Advocate Health Center for Business Diversity and Entrepreneurship Danone ...
Q&A April 07 2026
... preparation. Today, most AI success in I&O comes from GenAI applied to IT service management (ITSM) and cloud operations, where markets are mature and have proven business value. In fact, 53% of I&O leaders reported their AI wins occur in ITSM. Whether these wins occur in the cloud or in ITSM, I&O leaders must ...
Research Dec 2025
... Access Insights Already a Gartner client? GenAI and agentic AI are transforming digital marketing and brand strategy services. Tech services leaders who prioritize content supply chain, tech harmonization, and AI governance solutions — with a vertical focus — will unlock new market leadership opportunities ...

Analyst(s):   Jennifer Barry   |   Neha Sethi
Research Jul 2025
... Research Already a Gartner client? Observability platforms provide visibility into system health and performance to optimize business outcomes. As their capabilities evolve to address cost concerns and advances in AI, heads of I&O should use this research to evaluate which vendors best meet their needs. ...

Analyst(s):   Gregg Siegfried   |   Matt Crossley   |   Martin Caren   |   Padraig Byrne   |   Andre Bridges
Premium Research Jan 2025
... In today’s rapid business environment, many executive leaders struggle to prioritize their own well-being. This one-minute video explains how CIOs can improve their self-care by regularly scheduling downtime in their work calendars. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Rob O'Donohue
Research Oct 2025
... Access Research Already a Gartner client? The six technology trends for CSP CIOs in 2026 point to tech leaders’ reprioritization of technology investments, focusing on AI, automation, optimization, and platforms for multiple strategic outcomes being targeted by their organization. Insights at a Glance ...

Analyst(s):   Peter Kjeldsen   |   Khurram Shahzad   |   Susan Welsh de Grimaldo   |   Jon Dressel   |   Pulkit Pandey   |   Amol Nerlekar   |   Amresh Nandan   |   Kosei Takiishi   |   Sylvain Fabre   |   Mounish Rai   |   Will Rice   |   Peter Liu
Premium Research May 2025
... AI is rapidly changing the way service and support operates, impacting everything from how customers interact to the tools agents use. This research provides a clear vision for leaders, highlighting trends in technology, service delivery and shifting customer behaviors to help navigate the future. Overview ...

Analyst(s):   Daniel O'Sullivan   |   John Quaglietta   |   Kim Hedlin   |   Olivia Foster   |   Patrick Quinlan   |   Brad Fager
Research Jan 2026
... pilots to governed and autonomous execution, improving speed, lowering cost, and enabling new AI-driven growth. Product leaders must unify design, runtime, and verification to frame the future of enterprise AI architecture. Overview Analysis Background and Context Gartner Recommended Reading Notes Gartner ...

Analyst(s):   Vuk Janosevic   |   Tom Coshow   |   Eric Goodness   |   Raymond Paquet
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