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Premium Research Jun 2025
... that their organizations use or pilot GenAI tools in the workplace. However, inconsistent employee adoption and ineffective use of new AI tools hinder returns. This research can help CHROs build enterprise AI literacy to drive consistent and effective AI use. Gartner Recommended Reading Gartner Research ...

Analyst(s):   Shayla Combs
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Premium Research Jul 2026
... AI investments by CMOs often target efficiency, reinforcing the perception of marketing as a cost center. High-tech executives who enable CMOs to identify AI use cases for growth and build investment cases delivering strategic outcomes will unlock more opportunities for technology initiatives. Insights ...

Analyst(s):   Suzanne White
Research Jul 2026
... a Gartner client? Small and midsize businesses want accessible AI, creating a significant untapped revenue opportunity for communications service providers. This research helps CSP product leaders build short-, medium-, and long-term AI monetization strategies for SMBs while avoiding risks of generic ...

Analyst(s):   Pablo Arriandiaga   |   Ajit Patankar   |   Khurram Shahzad
Premium Research Jul 2026
... Rapid AI evolution means use cases proliferate faster than effective change management plans can be developed to support them. CSCOs deploying AI should develop a change strategy that manages resources to protect investment and support key supply chain outcomes. Insights at a Glance Strategic Planning ...

Analyst(s):   Tess Frenzel   |   Danielle Torgerson   |   Lorraine Gavin   |   Ken Chadwick   |   Beth Moller
Research Aug 2026
... Access Insights Already a Gartner client? Organizations deploying agentic AI face a growing accountability gap: agents are audit-ready, but executive decision logic is unobserved. The Fifth Lens reframes AI as a governed reflection partner to surface decision drift before it becomes enterprise risk. ...

Analyst(s):   George Sellner
Premium Research May 2026
... Infrastructure and operations teams are starting to leverage agentic AI, but many are not yet redesigning roles, workflows and governance around it. Heads of I&O should start planning to restructure their organization around agentic AI to drive efficiency and ensure future relevance. Insights at a Glance ...

Analyst(s):   Cameron Haight   |   Joe Antelmi   |   Roger Williams   |   Jonathan Forest
Premium Research Jun 2026
... Enterprises are shifting from cloud-only mandates toward hybrid AI models to regain financial control and ensure data sovereignty as costs escalate. This research note provides heads of I&O a blueprint for industrializing their AI infrastructure to optimize performance and reduce expenditure. Insights ...

Analyst(s):   Enrique Castera
Premium Research May 2026
... AI maturity and digital sovereignty are reshaping how governments deliver services, secure operations and build trust. This research guides government CIOs on service delivery, technology adoption, talent, ecosystems and business models through 2035, while managing risk and sustaining public trust. ...

Analyst(s):   Arthur Mickoleit   |   Albert Gauthier   |   Robert Stoneman   |   Dean Lacheca   |   Daniel Nieto   |   Saher Mahmood
Webinar On-Demand
... In a rapidly evolving search landscape, both SEO and AEO play crucial roles in ensuring content discoverability and relevancy. Combining SEO and AEO strategies improves an organization’s visibility while positioning content as a trusted source for AI results. By focusing on both SEO and AEO in an increasingly ...

Analyst(s):   Noam Dorros
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