... Implemented global AI compliance policy across 43,000+ associates Accelerated stakeholder buy-in and reduced rework across privacy, IT and compliance Continued partnership to scale AI policy initiatives The impact 8x projected performance advantage for companies with responsible, governed AI use 80% faster ...
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... Customer service and support leaders face challenges hiring the right talent for AI-driven transformation. This content identifies the top five roles needed and guides leaders in building teams that unlock AI’s full potential in customer service and support. Gartner Research ...
... priority for 2026 is, yet again, improving the customer service experience. This year, leaders must better balance the charge to transform — through AI, personalization, and value creation — with improving nine foundations of the customer service experience. Analysis Research Highlights Contributors ...
Analyst(s): Lauren Villeneuve | Olivia Foster | Christopher Sladdin
... Access Insights Already a Gartner client? Despite increased investment inAI, data and cybersecurity governance, many organizations continue to struggle with data security, information risk and AI accountability. While these issues are commonly viewed as governance or decision-rights challenges between ...
... with external manufacturers. This research provides actionable guidance to help CSCOs prioritize objectives and effectively manage both risks and costs in outsourced manufacturing. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...
... Agentic AI portends a significant shift in how data and analytics functions operate, and in their strategic relevance. Members seeking to drive enterprisewide transformation should first integrate agents into their own organization, creating a virtuous cycle for AI-ready data. Acknowledgments Gartner ...
... organizations to effectively leverage AI by comprehending its applications and managing its risks. Download the Research to: Grasp the transformative potential of GenAI in content development and stakeholder engagement Master the art of piloting generative AI in content creation Delve into industry-specific ...
... Access Insights Already a Gartner client? In an effort to support sellers and tap into AI-driven productivity gains, CSOs have unintentionally made the seller role overwhelming. Use the resources in this research to reimagine the seller role by leveraging tech as a teammate and focusing sellers on uniquely ...