... CRM sales platforms are shifting from systems of record to AI-driven execution platforms. Sales operations leaders need to prepare as this research explains the market shift and how separating engagement from data and context can improve process execution, signal quality, and sales outcomes. Insights ...
Analyst(s): Guy Wood | Adnan Zijadic | Wendy Butler-Mafuz
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... following a three-phase model: foundations, scaling, and orchestration. This avoids fragmented approaches and ensures progress aligns with mission goals and AI adoption pressures. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... compliance checklist to an existential imperative. CIOs must drive their enterprises toward digital sovereignty to regain control of key digital and AI assets, thereby ensuring business continuity across all key jurisdictions of operation. Insights at a Glance Strategic Planning Assumption Issue Impact ...
Analyst(s): Rene Buest | Gregor Petri | Tsuneo Fujiwara
... Access Insights Already a Gartner client? Personal agentic AI marks agentic technology’s next evolution, as it moves beyond stand-alone assistants to persistent, context-aware intelligence. However, organizations must overcome resistance from legacy device and cloud providers to bring the technology ...
... priority for 2026 is, yet again, improving the customer service experience. This year, leaders must better balance the charge to transform — through AI, personalization, and value creation — with improving nine foundations of the customer service experience. Analysis Research Highlights Contributors ...
Analyst(s): Lauren Villeneuve | Olivia Foster | Christopher Sladdin
... Specialized product agents supporting intuitive user-centric interactions will be central to tomorrow’s market-leading physical AI product strategies. Product leaders must deploy physical AI product agents across the product journey to accelerate product-led growth and deliver measurable value. Overview Strategic ...
Analyst(s): Tuong Nguyen | Tracy Tsai | Adrian Lee | Milly Xiang
... beyond customer experience and platform integration. Retail CIOs can use this research to understand how AI is transforming unified commerce to become the foundation for real-time intelligence, AI-driven execution and measurable business outcomes. Insights at a Glance Strategic Planning Assumptions Issue ...
... struggle to embed it in daily work. This research helps CHROs embed culture in employees’ daily operations by driving an understanding of values, aligning those values to behaviors and integrating them into processes. Insights at a Glance Issue Impact Three Actions to Embed Culture in Daily Work Gartner ...