... but their roles must transform as leaders invest inAI. By 2028, they will become AI-augmented advisors; by 2033, many will supervise bots. Success depends on upskilling teams and redefining metrics to harness the combined strengths of humans and AIin customer service. Gartner Research ...
Analyst(s): Emily Potosky | Lauren Villeneuve | Christopher Sladdin
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... second-guesses decisions informed by AI, driving up decision-making costs and stalling productivity gains. CFOs must change decision behavior by naming clear decision owners, framing AI outputs as ranges and guardrails, and reviewing outcomes to ensure decisions are truly informed by AI. Insights at a Glance Finance ...
... In partnership with agency procurement officials, federal CIOs are uniquely positioned to drive digital transformation in acquisition. This research describes emerging AI capabilities to streamline workflows, improve compliance, minimize the possibility of protests and reduce procurement action lead ...
... A recent HR data breach inAI-driven hiring highlights the need for robust cybersecurity, transparent processes and strong vendor oversight. CHROs can use this research to strengthen data protection and build trust in automated HR systems. Analysis Research Highlights Contributors Gartner Recommended ...
... organizations adopt complex models and agentic AI, demand for specialized observability tools and unified platforms is accelerating. Heads of I&O must evaluate AI investments, manage disruption from immature solutions and rising costs, and prepare teams for an agentic AI future. Overview Strategic Planning Assumption ...
Analyst(s): Pankaj Prasad | Padraig Byrne | D.B. Cummings | Andre Bridges | Joe Antelmi
... technical debt in complex software portfolios Enterprise architecture for agile and traditional delivery models Applying innovation methods to increase value delivery Software Engineering Technologies and AI Solutions| Software Engineering Leadership| Software Engineering Practices and AI-Native Software ...
... a Gartner client? Delivering on the AI strategy is a top priority for software engineering leaders. Modernizing to AI-native architectures, AI-ready APIs and data, and building secure AI engineering platforms are essential to avoid costly failures and to scale AI value. Without these strong foundations ...
Analyst(s): Tigran Egiazarov | Jim Scheibmeir | Brad Dayley
... CHROs face board pressure to stay ahead of AI’s talent impacts, but organizations continue to lag behind the AI-driven productivity expectations. To support the organization’s AI ambitions, CHROs should adapt TM processes to support integrated, human-AI technology workflows. Insights at a Glance Issue ...