... Access Insights Already a Gartner client? AI defies traditional business‑case logic by behaving like a reinvestment‑dependent capability, with behavior‑driven costs and probabilistic returns. This research guides CFOs to update AI evaluation models to account for AI’s unique life cycle costs and use scenario‑based ...
Analyst(s): Paul Quinn | Michelle Carlsen
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... SAP’s AI strategy focuses on embedding AI agents and agentic systems directly into workflow processes, supported by third-party integration capabilities to maximize in-process, end-to-end control. To ensure business value at a sustainable cost, heads of EA should focus on agentic orchestration and engineering ...
... In 2026, B2B manufacturing CMOs face declining budgets, rising growth pressures, and urgent needs for AI talent and high-quality data. This analysis helps CMOs benchmark challenges and leverage AI, digital, and data strategies to drive measurable impact. Insights at a Glance Issue Impact More Detail ...
... recently deployed our 2026 Technology Trends Survey for Customer Service and Support. In the report below, we share insights about service and support leaders’ channel strategies, use of agentic AI, and adoption of agentic AI-friendly platforms. Insights at a Glance Issue Impact More Detail Contributors Gartner ...
... AI software engineering technologies enable you to reinvent how you plan, design, build, test, and deliver software. These AI technologies are advancing rapidly, requiring careful investments while keeping pace. This research tells you which tech markets you can’t afford to overlook in 2026. Strategic ...
... vulnerable to AI policy shifts that impact sovereignty and governance requirements. D&A leaders should use scenario planning to measure the effects of a shift inAI policy relating to certain enterprise AI-informed decision making. Their already advanced AI capabilities will give them a head start in seeking ...
... AI will expose weak GCC vendor models. Providers tied to labor-linked delivery, rate cards and pilots risk revenue compression, as AI reduces FTE demand; winners will monetize governed execution, workflow redesign, AI operations and outcome economics. Insights at a Glance Strategic Planning Assumption ...
... technical debt in complex software portfolios Enterprise architecture for agile and traditional delivery models Applying innovation methods to increase value delivery Software Engineering Technologies and AI Solutions| Software Engineering Leadership| Software Engineering Practices and AI-Native Software ...
... Insights Already a Gartner client? The rapid advancement of AI capabilities requires an urgent reevaluation of the EA role. Heads of EA are under pressure to use AI to expand EA capacity and accelerate service delivery. Failing to integrate AI into EA workflows risks the function losing relevance with ...
Analyst(s): Rimma Gurevich | Duncan Robson | Lucas Kobat