... and developer evangelist roles. Go-to-market, customer experience and product launch for technology vendors Conversational AI platforms, machine translation, virtual assistants and AI agents Customer Experience management for Tech CEOs, Product Leaders and Managers, CX Go-to-market and product strategy ...
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... Countries with national health programs provide unique identifiers to qualified citizens. In the U.S., interest in a unique patient identifier has increased, driven by data quality and information-sharing requirements. Healthcare provider CIOs should use this research to prepare for the next debate. ...
... AI promises to boost productivity and innovation in I&O, but only if I&O employees are willing and able to adopt new AI solutions. Heads of I&O can use this guide to develop a clear strategy for addressing concerns and misconceptions and to provide the support needed to drive widespread AI adoption. ...
... Executives no longer judge AI success by ROI alone. This executive overview explains why the AI success question has widened to three concurrent tests: ROI, operating resilience, and competitive advantage. CEOs and boards are still asking whether AI pays off, but they are also asking whether it strengthens ...
Analyst(s): Andy Rowsell-Jones | James Anderson | Mary Mesaglio | Nate Suda
... Access Insights Already a Gartner client? Using AI to accelerate existing legal workflows will yield only marginal gains. Unleashing the true potential of AI requires a redesign of the legal operating model, focusing lawyers on work requiring uniquely human intelligence. Analysis Gartner Insights Abstract ...
... The evolving impacts of AI and changing public sentiment about the perceived value of higher education are combining to create shockwaves in the sector. This research reviews the opportunities for higher education CIOs to adapt technologies strategies to support and align with these challenges. Insights ...
... Organizations investing in digital customer service face a confusing landscape, with AI innovation blurring the lines between once well-established and distinct markets. Customer service leaders can turn the challenge into an opportunity by rethinking their platform strategy. Insights at a Glance Strategic ...
... Access Insights Already a Gartner client? AI is changing how services are priced, shifting focus from labor to results. Tech services leaders must evolve their pricing models to remain competitive and profitable. This research outlines three key shifts in pricing strategy and provides actionable recommendations ...