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Research Sep 2025
... Access Research Already a Gartner client? Most audit departments see technical challenges as the biggest barrier to GenAI adoption, but many are underrating challenges associated with staff skills and engagement. CAEs can use this research to inform their strategies for driving more effective auditor ...

Analyst(s):   James Bourke
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Premium Research Apr 2024
... Nearly 60% of banking CIOs have deployed or are planning to deploy AI-based tools and machine learning models in the next 12 months. CIOs can use this customizable tool to identify use cases for AI that hold the potential to deliver real-world business value. When to Use Directions for Use Gartner Recommended ...

Analyst(s):   Jasleen Kaur Sindhu
Webinar On-Demand
... you achieve your goals. •Discover the 5 key patterns of AI-human partnership to prepare for •Identify ways that AI is transforming day-to-day work already •Get ahead and plan for how AI will transform work in the years to come Return to this web page to watch the webinar. Contact us at gartnerwebinars ...

Analyst(s):   Helen Poitevin
Premium Research Jan 2026
... Artificial intelligence is transforming banking, challenging CIOs who seek to prioritize their implementation. This research provides insights into the top strategic AI technology trends in banking for 2026, offering recommendations on how to navigate these trends and maximize their benefits. Insights ...

Analyst(s):   Jasleen Kaur Sindhu   |   Sudarshana Bhattacharya
Research Apr 2021
... AI offers stakeholders in smart cities and intelligent urban ecosystems the opportunity to innovate using AI. This prism provides prominent use cases based on feasibility and business value. CIO must compare these use cases against regulations and societal acceptance to establish an AI roadmap. Gartner ...

Analyst(s):   Milly Xiang   |   Bettina Tratz-Ryan
Premium Research Jun 2025
... Organizations aiming to leverage generative AI have numerous deployment choices, including SaaS, PaaS, cloud APIs, IaaS and self-hosted, each with unique advantages and disadvantages. This research helps IT leaders make informed decisions to optimize their competing objectives of time to value, control ...

Analyst(s):   Soyeb Barot   |   Leinar Ramos   |   Arun Chandrasekaran
Premium Research Mar 2025
... research identifies 19 of the most prominent nongenerative AI use cases that can improve B2B sales. Throughout many industries and organizations, chief sales officers can use this as a starting point for making more judicious investments in AI use cases for strategic planning purposes. Overview How to ...

Analyst(s):   Mark Lewis   |   Melissa Hilbert   |   Sandhya Mahadevan   |   Ilona Hansen   |   Guy Wood   |   Adnan Zijadic
Research Jun 2026
... discovering that introducing artificial intelligence techniques into an already chaotic ITSM system will only accelerate the chaos rather than improve it. This research shows you how to use value stream management to clean up ITSM processes before introducing advanced automation and AI techniques into your environment ...

Analyst(s):   Joe Rogus
Research Jan 2025
... Already a Gartner client? Through 2025 and beyond, AI and generative AI will be a significant force that affects all other technologies that CSPs work with. The predictions outlined here can help CSP CIOs make long-range plans, maximize the potential of AI and GenAI usage, and understand how it will impact ...

Analyst(s):   Mounish Rai   |   Will Rice   |   Peter Kjeldsen   |   Pulkit Pandey   |   Ajit Patankar
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