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Premium Research Oct 2026
... perceive talent reviews as an HR exercise. Learn how HR business partners can help leaders take ownership of talent planning and effectively participate in talent reviews. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Shyam Nair
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Premium Research Feb 2026
... Agentic AI will cause most technology CEOs to face insolvency or distressed exits. Those who survive will be the ones who build a competitive advantage and position themselves firmly before mega vendors, faster AI-native startups, and model providers enter their markets. Insights at a Glance Strategic ...

Analyst(s):   Mark Petty
Premium Research Apr 2026
... Agentic AI is breaking down tech category silos, enabling vendors to deliver integrated solutions. While core business capabilities stay the same, the enablers are evolving. Customer service and support tech leaders can use this research to guide investments toward an agentic-AI-augmented future. Insights ...

Analyst(s):   Pri Rathnayake   |   Drew Kraus
Research Apr 2026
... a Gartner client? The market for CSP AI-enabled marketing and sales solutions has been evolving from a one-size-fits-all business support system solution to specialized offerings and features for specific tasks. Trends impacting this market include adoption of AI agents, agentic automation, and replacement ...

Analyst(s):   Khurram Shahzad   |   Pulkit Pandey
Research May 2026
... Gartner client? Marketing organizations are rapidly adopting AI, yet often lack the skills needed to ensure effectiveness. CMOs who embed credentialed librarians as information architects and data stewards will equip their teams to operate AI-driven marketing with well-governed knowledge, elevating performance ...

Analyst(s):   Suzanne Schwartz
Premium Research May 2026
... First Takes Fresh insights on emerging trends Technology and service providers must act now to prepare for an “AI bubble” deflation fueled by the SEC’s proposed reforms. During the current AI investment boom, lowering transparency and easing IPO requirements may shift risk from private venture capitalists ...

Analyst(s):   John Lovelock
Premium Research Aug 2026
... AI compounds organizational characteristics and contributes to the accrual of talent debt across enterprises. This report provides CIOs with an executive overview of the workforce shifts driven by AI and outlines a framework to proactively manage talent debt across work, jobs, and pipeline redesign. ...

Analyst(s):   Lily Mok   |   Kabeh Vaziri   |   Caroline Hewings   |   Meghna Joshi   |   Kristin Moyer   |   Mary Mesaglio   |   Alicia Mullery
Premium Research Jul 2026
... Growing AI use by candidates to tailor their resumes is fueling widespread skills inflation and soaring application volume, significantly increasing recruiter workload. Instead of prohibiting candidate use of AI, HR leaders should reenvision recruiting processes to prioritize empathy and transparency ...

Analyst(s):   Emi Chiba
Conference Highlight May 17 2023
... point. Technologies such as generative AI, emotion AI and digital humans are revolutionizing the seller role and helping unlock the full potential of sellers.” “Together with technology, humans can deliver value affirmation to buyers, or interactions that make them confident in their purchase decision, ...
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