... Gartner client? The CRM market grew by 13.4% to $128 billion in 2024. However, despite significant attention, the rise of AI has not yet materially affected growth rates. The foundational importance of data and rich customer profiles to support AI has driven customer data platforms to grow by 21.9%. What ...
Analyst(s): Roland Johnson | Amarendra . | Julian Poulter | Alexandre Oddos | Kanchi Bindal
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... the finance, procurement and real estate functions and developed a roadmap forward to execute on the function’s holistic transformation. Industry Healthcare Budget Approx. CA$1 Billion Employees 4,000 Client Story Evaluating Finance Function Maturity With the support of her CFO Executive Partner, the ...
... Despite vendor hyperbole, an agentless contact center is the least likely, and least desirable, outcome of implementing AIin customer service. The true power of AI lies in amplifying, not erasing, human talent to create value-adding, differentiated service experiences. Strategic Planning Assumption ...
... Analyst Managing Vice President Jim Scheibmeir, Ph.D. (systems engineering), is a Managing Vice President supporting a team of experts who could cover AIin software engineering, practices and technologies. Industry Expertise: Primary Industry: Retail Secondary Industry: Government, Manufacturing Subsectors ...
... disrupt global insurance markets. Insurance CIOs should seize this opportunity to critically evaluate their distribution strategies and the introduction of AI-based insurance apps as a distribution channel. Gartner Recommended Reading ...
... Simulation techniques are underutilized inAI use cases. Yet they excel at modeling complex, dynamic systems and supporting decision making under uncertainty. This tool provides guidance to help D&A leaders assess feasibility and integrate simulation, unlocking innovation and AI-augmented decision making. When ...
... Access Research Already a Gartner client? AI agents in service provision shift skills, team structures, and entry tasks. Rather than viewing agentic AI as a direct human replacement, enterprise automation leaders should strategically assess where “agentification” fits and evolve roles accordingly. Insights ...
Analyst(s): Shubhangi Vashisth | Deepak Seth | Helen Poitevin
... client? Service and support leaders are feeling pressure from senior leadership to leverage AIin their operations, but lack clarity on what use cases are right for them. This research can help leaders benchmark their AI strategies and investments against their peers. Overview Data Insights Gartner Recommended ...