... across their organizations to drive measurable business value. Use this approach to understand and improve your enterprise architecture services in the age of AI. Insights at a Glance Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): Duncan Robson
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... technology dependencies are prompting organizations to reassess control over ERP data, operations and digital assets. In response, application leaders must implement sovereign cloud, AI and infrastructure strategies to improve resilience, compliance and operational control. Insights at a Glance Issue ...
... Omnichannel customer behavior and AI-driven engagement are reshaping how organizations connect with customers. Use this guide to align marketing to business value, prioritize initiatives, set realistic cross-channel goals, and build the roadmap needed to accelerate results in a rapidly evolving environment ...
... under pressure to extract meaningful value from AI, manage a heightened risk reputation landscape and keep employees aligned to strategy amid disruption. Use this presentation to focus on the most critical trends, challenges and actions for success in 2027 and beyond. Overview Recommended Actions Gartner ...
... Knowledge plays a foundational role in the successful delivery of both self-service and assisted service and is now more critical than ever for AI, automation and human agent success. Customer service and support leaders should use this template to build a business case for knowledge management investment ...
... treat OpenAI’s acquisition of Orchestra Bio as proof that frontier AI providers are capturing the enterprise operational core. IT leaders across all industries must pivot from evaluating model benchmarks to managing workflow lock-in and operational telemetry. Overview Analysis Gartner Recommended Reading ...
Analyst(s): Michael Shanler | Animesh Gandhi | Reuben Harwood
... Access Insights Already a Gartner client? Misconfigurations in privacy management tools expose organizations to regulatory noncompliance with data protection and AI laws. Cybersecurity leaders must take three actions to ensure successful adoption of privacy management tools. Insights at a Glance Impact ...
Analyst(s): Bernard Woo | Stefan Dumitrescu | Shadrock Roberts
... Learn how top midsize enterprise innovators use digital and AIin creative ways to deliver tangible business results. Insights from the 2026 Gartner Eye on Innovation Awards for Midsize Enterprises provide an unmatched view of what sets high-performing initiatives apart. Insights at a Glance Issue Impact ...
... Access Insights Already a Gartner client? Audit roles increasingly require business, technology, data and AI capabilities that are often scarce and in high demand. This research offers CAEs practical strategies for sourcing and recruiting effective audit talent. Insights at a Glance Impact Actions How ...