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Premium Research Mar 2025
... AI is shaping the work and how talents are deployed and managed. CIOs should shift toward skills-based talent management for better organizational agility, workforce adaptability and employee experience. Learn about tackling key challenges and getting started on skills-based talent management. Overview ...

Analyst(s):   Jose Ramirez
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Research Jan 2026
... hands search visibility, personalization, and operational efficiency to agile competitors. Every day that demand generation leaders delay widens the gaps in engaging buyers with tailored content at scale, as competitors embrace (semi)autonomous content orchestration. Insights at a Glance Strategic Planning ...

Analyst(s):   Isoke Mitchell
Research Aug 2019
... Legal leaders conduct legal and compliance risk assessments in a variety of ways, such as surveys, workshops and individual interviews. In this research, learn about the best practices for conducting a legal and compliance risk assessment workshop. More Detail Recommended by the Authors Gartner Insights ...

Analyst(s):   Legal and Compliance Research Team
Research Mar 2021
... powerful tool for conducting risk assessments, but in a dynamic work environment, it’s difficult to deliver workshops that create value for the business. Risk management leaders can use this research for planning and facilitating risk assessment workshops in or out of the office. Gartner Insights Abstract ...

Analyst(s):   Enterprise Risk Management Research Team
Research May 2019
... In order to identify top risks, companies identify measurable criteria for risk assessments. This brief contains examples of different types of risk ratings for use in risk assessments. It also includes guidance on how to calculate total risk scores composed of a variety of ratings. Gartner Insights ...

Analyst(s):   Enterprise Risk Management Research Team
Research Jan 2025
... Access Research Already a Gartner client? The era of cloud, AI and satellites accelerates the pace of tech evolution and emergence of new business models, shifting CSPs demand expectations. Communications industry product leaders are challenged to dynamically evolve product roadmaps, ecosystem strategies ...

Analyst(s):   Susan Welsh de Grimaldo   |   Amresh Nandan   |   Pulkit Pandey   |   Mounish Rai   |   Gregor Petri   |   Peter Liu   |   Sylvain Fabre   |   Will Rice   |   Enrique Hernandez-Valencia
Premium Research Oct 2025
... Cisco’s customer experience (CX) organization deployed AI agents internally to reduce administrative friction for renewal specialists, providing qualified, contextualized insights and improving effectiveness in its revenue renewals and retention numbers. Case Overview Gartner Recommended Reading Gartner ...

Analyst(s):   Sumit Agarwal   |   Kameron Chao
Premium Research Jul 2025
... The U.S. Administration’s July 2025 AI Action Plan enables innovation and AI literacy while removing guardrails that complicate governance and solution delivery. AI leaders should begin adjusting their AI strategies and governance plans to overcome imposed challenges and take advantage of new funding ...

Analyst(s):   Mike Rollings   |   Moutusi Sau   |   Erick Brethenoux
Research May 2026
... Access Insights Already a Gartner client? Increased spending on AI-led infrastructure, focused on accelerated servers, is most often the result of hyperscaler and large service provider investments. In the meantime, increased use of AI for customer-facing tools and personalization is driving IT spending ...

Analyst(s):   Hanna Karki   |   Debbie Buckland   |   Simon Cushing   |   Rishi Sood   |   Jonathan Davenport   |   Marlena Brown   |   Jeff Casey   |   Pankaj Verma   |   Scot Kim   |   Nicole Foust   |   Gregor Petri   |   James Ingham   |   Jonathan Rivera   |   Peter Kjeldsen   |   Inna Agamirzian   |   Shivani Palepu   |   Sruthi Nair
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