... helps sourcing, procurement, and vendor management leaders assess and evolve their knowledge-sharing practices to strengthen decision quality and reduce AI knowledge debt. Insights at a Glance Impact Actions Cautions How to Execute Success Measures Contributors Gartner Recommended Reading Gartner Insights ...
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... Across the first half of 2026, the U.S. has gradually built and used the means to switch off or constrain much of the frontier AI that national defense organizations worldwide depend upon. Defense technology leaders must plan for the limitation, disruption or removal of access to frontier models. Insights ...
... Access Insights Already a Gartner client? CISOs face mounting pressure to balance rapid AI adoption with robust security as CIOs push for speed, creating a critical barrier to unified risk management. CISOs’ goal is to enable safe experimentation while maintaining strong security controls. Insights at ...
Analyst(s): Victoria Cason | Meghan Hollis | Craig Porter
... Cisco’s customer experience (CX) organization deployed AI agents internally to reduce administrative friction for renewal specialists, providing qualified, contextualized insights and improving effectiveness in its revenue renewals and retention numbers. Case Overview Gartner Recommended Reading Gartner ...
... Access Insights Already a Gartner client? CIOs who have never scaled a new AI capability before lack business-domain experience, leading to the costly failure of pilots. This note explains how CIOs evolve from a standard “build-versus-buy” technology decision to capability-driven partnerships that orchestrate ...
... Access Insights Already a Gartner client? The rise of agentic AI renders the traditional pyramid-shaped I&O organization obsolete by automating entry-level execution tasks. Heads of I&O must restructure their teams into a diamond shape, centering operations around the “agent owner” role to manage digital ...
Analyst(s): Joe Antelmi | George Spafford | Cameron Haight
... objectives Total Cost Ownership for Software Engineering TCO Software Engineering Technologies and AI Solutions| Software Engineering Leadership| Security of Applications and Data| Software Engineering Practices and AI-Native Software Delivery B.A. Computer Systems Management, Saint Edward's University Professional ...
... Technology costs are increasingly set upstream by decentralized decisions about cloud, SaaS, and AI — decisions that no single function fully governs. This research equips CIOs and sourcing, procurement and vendor management leaders to steward technology economics, turning renewals into predictable value ...
... Access Research Already a Gartner client? Scaling AI and KM initiatives to tap knowledge locked away in the content of unstructured data is stymied by the ways in which application data is managed. Enterprise applications leaders must ensure application data is available for discovery, retrieval and ...
Analyst(s): Tim Nelms | Jed Cawthorne | Stephen Emmott