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... strategic, organizational and technology aspects of using artificial intelligence as a driving force of their growth and differentiation. In particular, his research focuses on the operationalization of artificial intelligence techniques and practices, AI Engineering and next-generation decision intelligence ...
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Research Mar 2026
... Access Insights Already a Gartner client? U.S. healthcare payer CIOs have an opportunity to enhance organizational efficiency by modernizing legacy claim systems, as AI has already optimized manual adjudication processes. Use this research to assess evolving core administration solutions and identify ...

Analyst(s):   Austynn Eubank   |   Connie Salgy
Research Apr 2026
... Access Insights Already a Gartner client? Healthcare organizations are prioritizing digital-first strategies and leveraging AI to transform the value chain. As investments yield value, leaders are reevaluating their operating models. CIOs should use this research to assess BPO criteria and vendors — ...

Analyst(s):   Roger Benn   |   Connie Salgy   |   Austynn Eubank   |   Robert Potts
Premium Research Nov 2019
... a Gartner client? Artificial intelligence and machine learning initiatives are maturing across organizations, but EA and technology innovation leaders continue to face significant challenges in moving them to production. We provide best practices on how and where DevOps can help in accelerating operationalization ...

Analyst(s):   FARHAN CHOUDHARY   |   Arun Chandrasekaran
Research Sep 2020
... Artificial intelligence and machine learning initiatives are maturing across organizations, but EA and technology innovation leaders continue to face significant challenges in moving them to production. We provide best practices on how and where DevOps can help in accelerating operationalization. Gartner ...

Analyst(s):   Arun Chandrasekaran   |   Uko Tian
Research May 21 2024
... Generative AI Changes Software Engineering Leaders’ Responsibilities Effectively lead in the age of generative AI with three key managerial responsibilities. By 2025, more than half of all software engineering leader role descriptions will explicitly require oversight of generative AI. Generative AI ...
... Client Story Croda’s Data and Analytics Transformation with Gartner Croda, a global organization specializing in consumer and healthcare ingredients, faced challenges in developing a robust data and analytics strategy while navigating a full-scale transformation. Marie Banks, Group CIO, sought Gartner ...
Research Aug 2025
... priority. Providers should help prospects identify customer service interactions best suited for automation, and clearly quantify cost savings, to stand out in an increasingly competitive CX market. Overview Strategic Planning Assumptions Introduction Market Trend Gartner Recommended Reading Note 1: Explanation ...

Analyst(s):   Megan Fernandez
Premium Research May 2026
... AI-enabled internal audit reporting automates the aggregation, analysis and synthesis of audit data using generative AI to speed up report preparation and enhance risk identification. CFOs should reference this implementation guide as they assess, pilot, and operationalize this AI use case. Gartner Recommended ...

Analyst(s):   Ash Mehta   |   Renata Viana   |   Twisha Sharma   |   Alex Levine   |   Srishti Garg
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