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Webinar On-Demand
... and recommended actions to help you achieve your goals. •Identify and implement key actions to build the foundational knowledge necessary for effective AI leadership •How to leverage professional connections to deepen your digital comprehension and expertise •Develop growth-mindset attributes that are essential ...

Analyst(s):   Stephanie Clement   |   David Bobo
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Webinar On-Demand
... fostering an AI culture that will propel your organization forward. You will walk away from this session with answers to your vital questions and recommended actions to help you achieve your goals. •Structure AI-related communication to ensure awareness and actionability •Engage users across the AI maturity ...

Analyst(s):   Cynthia Phillips
Premium Research Jul 2025
... U.S. healthcare payer CIOs are heavily investing in data management strategies that allow them to compete in an AI-first world. Use this research to determine the feasibility of agentic AI within your workflow and application modernization efforts to drive business value. Overview Introduction Analysis ...

Analyst(s):   Mandi Bishop   |   Austynn Eubank   |   Amanda Dall'Occhio
Research Jul 2024
... a Gartner client? Enterprises often seek service providers’ support when implementing generative AI. In such cases, sourcing, procurement and vendor management leaders can use this research to play an active role in goal setting, assess the provider’s risk awareness and establish internal processes for ...

Analyst(s):   Tsuyoshi Ebina   |   Gunjan Gupta
Premium Research Nov 2024
... plots 13 of the most prominent use cases for generative AI in government contact centers against value and feasibility. CIOs responsible for a government call or contact center can use this to start strategic conversations to guide investment decisions in this technology. Gartner Recommended Reading ...

Analyst(s):   Dean Lacheca
Premium Research Dec 2024
... Generative AI is now a competitive necessity in conversational AI, although GenAI performance and use-case value remain key challenges. To competitively differentiate, product leaders must invest now in emerging GenAI capabilities and provide demonstrable, scalable value or risk falling behind. Overview ...

Analyst(s):   Danielle Casey
Premium Research Sep 2025
... Itaú Unibanco created an AI platform to support client-facing tools that scale service while preserving trust, security and compliance. Banking CIOs should use this case study to explore market-expanding opportunities with GenAI. Gartner Research ...

Analyst(s):   Uri Lerner
Premium Research Aug 2025
... Open GenAI models are disrupting enterprise AI, delivering new freedoms, lower costs, greater control and ending the dominance of proprietary GenAI models. Product leaders who fail to act now risk losing ground to competitors who leverage open models for rapid innovation and market advantage. Overview ...

Analyst(s):   Mark Driver
Premium Research Jul 2025
... When working with the CIO to implement an AI strategy, heads of I&O must make adoption an early measure of success, as accurate estimates of value rely on widespread and consistent usage. This study examines the Ohio DOT’s approach to fostering GenAI ideation and adoption. Case Overview Problem Critical ...

Analyst(s):   Paul Wang   |   Ashish Banerjee   |   Cameron Haight   |   Katy Weber
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