... provide better support to customers. Business impact Revamped the customer experience, and increased their Net Promoter Score by 14 points in 6 months. Industry Healthcare Employees 1,200+ Learn more about Gartner products for CIOs Related Gartner resources Deliver IT Strategic Cost Optimization Through ...
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... Gartner projects healthcare provider IT spending to reach $289 billion by 2029, as AI rapidly reshapes workflows and buying priorities. This research helps product leaders — whether entering the market or expanding their footprint — navigate shifting dynamics and sharpen strategies for 2026 and beyond ...
... Itaú Unibanco created an AI platform to support client-facing tools that scale service while preserving trust, security and compliance. Banking CIOs should use this case study to explore market-expanding opportunities with GenAI. Gartner Research ...
... Open GenAI models are disrupting enterprise AI, delivering new freedoms, lower costs, greater control and ending the dominance of proprietary GenAI models. Product leaders who fail to act now risk losing ground to competitors who leverage open models for rapid innovation and market advantage. Overview ...
... When working with the CIO to implement an AI strategy, heads of I&O must make adoption an early measure of success, as accurate estimates of value rely on widespread and consistent usage. This study examines the Ohio DOT’s approach to fostering GenAI ideation and adoption. Case Overview Problem Critical ...
Analyst(s): Paul Wang | Ashish Banerjee | Cameron Haight | Katy Weber
... Generative AI adoption is accelerating despite the absence of universally accepted definitions for AI safety. GenAI providers have successfully shifted liability for risk and safety to the end user. The high-tech partners of AI model and agent providers are at risk if they intercept, or intercede, in ...
... Databricks’ AI/BI Genie product, which enables users to explore their data using generative AI, is one of the fastest growing products in the analytics and business intelligence space. The experience of early adopters has varied widely. Leverage the best practices of early adopters to mitigate risk. ...
... are under increased pressure as demand for insights expands to include AI. Analytics specialists should use this research to establish a framework that ensures metric quality and strategic alignment while unlocking the power of AI-augmented analytics, enabling confident data-driven decisions. Overview ...
... CFOs face pressure to adopt AI, but general-purpose tools cannot solve the specific forecasting challenges inside finance. This session explains the operational reality of predictive, generative, and agentic AI built directly into financial planning software. Learn how to use a three-tier maturity model ...