... A digital front door (DFD) is a key orchestration tool inhealthcare and life sciences. CIOs can use this infographic to inform their strategy and see where advances inAI agents and conversational AI provide opportunities to enhance DFDs to augment staff and build ROI. Overview Gartner Recommended Reading ...
Analyst(s): Faith Adams
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... Effective 2Q25, Gartner will include generative AI models as a new macromarket in the software market segmentation, alongside applications and infrastructure software. Technology and service providers can read this document for comprehensive information on publications. Planned Update to Gartner Market ...
... As interest in knowledge graphs grows, it is crucial to assess their alignment with specific use cases due to implementation complexity. Data and analytics technical professionals must evaluate the applicability of knowledge graphs for advanced data analysis and supporting decision making. About the ...
... Retailer Solo Brands deployed a generative AI chatbot that resolves 75% of customer interactions, up from a 40% resolution rate. This research for offering managers shows how the combination of best practices in chatbot design drove up customer satisfaction scores and sales, and reduced escalations. ...
... Access Research Already a Gartner client? This Toolkit allows product leaders to evaluate generative AI investment opportunities in multiple domains for both the short and long term. This tool identifies the impact potential, business value, time to value and overall investments required for chosen use ...
... AI initiatives are proliferating across organizations, resulting in increased risk and costs. IT sourcing, procurement and vendor management leaders should use this tool when negotiating software and SaaS contracts that include large language models and generative AI. When to Use Directions for Use ...
... information and access governance to protect AI data and access. Implement AI TRiSM capabilities to enable continuous monitoring, validation and enforcement across the AI life cycle. Evolve toward ongoing governance processes that operate alongside AI systems in real time. AI governance is no longer just about ...
... Chief supply chain officers are facing a dilemma between being a “fast follower” or a “first mover” in implementing generative AI. This research offers insights on the risks and benefits of each approach, and suggests strategies for successful GenAI utilization. Overview Survey Objective Data Insights ...
... AI capabilities are becoming critical for enhancing loyalty program performance. CMOs and their teams should use this research to understand how generative AI for content generation, segmentation and risk mitigation create more effective loyalty program experiences and increase loyalty program effectiveness ...