... Thousands of tech software and service providers targeting customer service and support describe how they can use generative AI (GenAI) in their solutions, but capabilities vary widely. Service leaders need a set of key questions to assess these solutions’ capabilities, risks, and value effectively. ...
Analyst(s): Ian Elliott
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... 2023 Leadership Vision for Tech CEOs How Generative AI Technology Impacts Offering Strategies for Tech CEOs Think Like a High-Growth Tech Company: Learn How the Top CEOs Grow Faster Mission-critical priority Alberto Scavino, CEO at Irion, sought Gartner’s support in redefining their go-to-market capabilities ...
... Generative AI has the potential to accelerate the IT strategy creation process and to improve IT strategy quality. However, there are limitations in how GenAI is used and what it is used for. This research provides CIOs with example use cases and limitations for GenAI in creating IT strategy. Gartner ...
... Banking leaders see an opportunity in leveraging GenAI to tackle some of their most pressing business and operational priorities. CIOs can use this presentation to learn how early adopters are deploying GenAI effectively to inform their strategy and roadmap. Gartner Research ...
... Automotive leaders see great opportunity in leveraging GenAI as a disruptive technology. CIOs should use this research to learn how GenAI is helping early adopters. These examples provide important guidance that can reinforce their GenAI strategy and roadmap. Gartner Research ...
... CSP leaders see great opportunity in leveraging GenAI to tackle their most pressing customer experience and operational challenges. CSP CIOs can use this presentation to learn how early adopters are deploying GenAI to inform their strategy and roadmap. Gartner Research ...
... Embedding GenAI capabilities in enterprise applications and GenAI model advancement remain priorities among TSPs. Gartner forecast analyses provide further insight into GenAI’s impact on the ERP, SCM and CRM application software markets. Analysis Research Highlights Gartner Recommended Reading Gartner ...
Analyst(s): TSP Quantitative Innovation Research Team
... Transportation leaders see great opportunity in leveraging GenAI to tackle some of their most pressing operational challenges and to improve customer experience. CIOs can use this research to learn how early adopters are deploying GenAI and to inform their business strategy and roadmap. Gartner Research ...
... than implementing technologies and services. Market partnerships and tech alliances also factor into successful enablement. Product leaders must engage in collaborative partnerships for enterprise success. Overview Strategic Planning Assumptions Analysis Gartner Recommended Reading Note 1: Types of GenAI ...