... Generative AI enables fresh opportunities to address the challenges of self-service analytics. Analytics and business intelligence leaders can use this research to transform how users collaborate, create and consume analytics content to deliver data-driven decision making at scale with GenAI. Overview ...
Analyst(s): Fay Fei | Edgar Macari
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... Many I&O leaders hesitate to adopt generative AI for the service desk because their ITSM data is incomplete, inconsistent or inaccurate. Learn how Sentara still leveraged retrieval-augmented generation to enable goals set by the CIO, reduce incidents, and improve self-service and productivity. Case Overview ...
... Determining where to start with generative AI to enhance ERM efficiency is complex because technology is evolving quickly and ERM may lack resources to run large-scale pilots. Heads of ERM can use this research to identify quick-win use cases that require limited investment. More Detail Gartner Recommended ...
... Redefine Communications Value in a GenAI World Insights on how generative AI is shifting the role and value of communications teams. With GenAI tools fueling the democratization of communications, the function is facing a potential identity crisis coupled with the fear of becoming obsolete (FOBO). Chief ...
... AI’s interconnected nature makes it difficult to establish clear ownership, governance and oversight. Benchmark data from peer organizations shows why ERM plays a central role in coordinating oversight, managing AI interdependencies and maintaining visibility into evolving AI-related exposures. Insights ...
... Generative AI is a profound change for manufacturing operations. It will ultimately transform the human-machine interface. Until then, heads of manufacturing strategy can use this research to evaluate the technology’s risks, opportunities and potential use cases for their business. Overview Introduction ...
... Access Research Already a Gartner client? Just stopping by? EA teams are experiencing increasing demand to support generative AI initiatives, which require new competencies. Given how urgent and important the technology is for all organizations, chief enterprise architects must develop their architecture ...
Analyst(s): Philip Allega | Andrei Razvan Sachelarescu
... Customer service and support leaders are eager to deploy generative AI, but it can be hard to understand how much it’ll cost to run a vendor’s solution. This note explains the fundamentals of pricing for GenAI products and provides ready-to-implement recommendations for vendor negotiations. Overview ...
... AI literacy has become a core capability for product marketing. As generative and agentic AI transform workflows, product marketing leaders must ensure teams have the skills to synthesize insights, orchestrate AI-enabled processes, govern risk, and accelerate business decisions at scale. Insights at ...