... The workforce engagement management landscape is fragmented and has lagged CCaaS growth, but GenAI promises to enhance productivity, improve satisfaction, drive retention, and solve skills shortage and compliance. WEM product managers should consult this research to design appealing features. Overvie ...
Analyst(s): Alexandre Oddos
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... CPOs face immense pressure to incorporate GenAI into their product portfolios. To remain relevant and gain a competitive advantage, CPOs must balance these pressures with practical concerns such as feasibility, resources, customer value and alignment with their overall product and business strategy. ...
... Explore how higher education is strategically organizing for GenAI governance. This infographic illustrates key insights from the sector and evaluates implications for higher education CIOs. Overview Contributors Gartner Recommended Reading Gartner Research ...
... Building a GenAI strategy and implementation approach is tricky, requiring insurance CIOs to make determinations based on wide-ranging criteria. This research identifies the key considerations to selecting the best approaches for GenAI to ensure project success. Overview Strategic Planning Assumption I ...
... GenAI can make chatbots more user-friendly, but user satisfaction is low since users expect chatbots to fulfill requests and answer questions. I&O technical professionals can use this research to expand service desk capabilities and delight users by integrating the service catalog and knowledge base ...
... GenAI is revolutionizing computer vision with multimodal and world models that will render existing CV products obsolete. Product leaders should seize this opportunity to innovate and expand market presence with visionary offerings, leveraging GenAI’s transformative capabilities to stay ahead. Overvi ...
Analyst(s): Sushovan Mukhopadhyay | Nick Ingelbrecht
... Access Research Already a Gartner client? Adobe recently repackaged Creative Cloud to include Firefly-powered generative AI features, adding a secondary metric to the user-based licensing. Sourcing, procurement and vendor management leaders must negotiate effective protection against unforeseen risks ...
Analyst(s): Adam DeJoy | Rebecca Martin | Calum McDonald
... Artificial intelligence initiatives often stall because of poor architectural choices, a lack of preparation and the inability to scale. Enterprise architecture and technology innovation leaders can create an AI architect role to help build a robust enterprisewide architecture for AI. More Detail Recommended ...