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Research Jun 2025
... client? In 2024, the business process services market grew by 2.8% in U.S. dollars (3.3% in constant currency). Demand for automation increasingly drove business process services organizations to augment their offerings with transformative digital delivery models using assets and generative AI. Overview ...

Analyst(s):   Mohit Khemka   |   Scott Frederick
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Premium Research Aug 2026
... No single vendor leads the industrial AI market today. Product leaders who effectively orchestrate key capabilities across operational context, industrial execution, and ecosystem orchestration to deliver scalable business and operational outcomes will dominate high-value markets. Insights at a Glance ...

Analyst(s):   Sruthi Nair   |   Jonathan Davenport   |   Lloyd Jones   |   Ricardo Chang
Premium Research Feb 2025
... Healthcare organizations are increasingly expected to operate in a value-based care ecosystem, hoping to maximize value but without a roadmap on how to succeed. CIOs should use this interdisciplinary population health management framework to thrive in a digitally connected care ecosystem. Overview Why ...

Analyst(s):   Amanda Dall'Occhio
Premium Research Aug 2024
... Generative AI is creating significant opportunities to accelerate product and benefits administration. U.S. payer CIOs can use this research to explore GenAI possibilities to grow revenue, enhance the purchaser experience and increase operational effectiveness. Gartner Research ...

Analyst(s):   Connie Salgy
Premium Research Mar 2025
... AI leaders are tasked with evaluating the potential benefits and costs of new generative AI investments. This research provides a framework for building total cost and value estimates for eight of the most common GenAI enterprise use cases. Overview Strategic Planning Assumptions Introduction Analysis ...

Analyst(s):   Arun Batchu   |   Birgi Tamersoy   |   Yogesh Bhatt   |   Frances Karamouzis   |   Deven Tasgaonkar   |   Rita Sallam   |   James Plath   |   Bern Elliot   |   Matt Cain   |   Nate Suda   |   Adnan Zijadic   |   Andrew Frank   |   Pri Rathnayake
Premium Research Sep 2024
... Moss Construction uses generative AI (GenAI) and large language models (LLMs) to perform valuable business tasks rapidly, more efficiently, and at an enterprisewide scale that was previously inconceivable. Case Overview More Detail About This Research Gartner Recommended Reading Gartner Research ...

Analyst(s):   Research Board Research Team
Research Oct 2017
... Across regions, healthcare policy and modernization programs seek a more integrated and affordable service delivery model facilitated by digital technology. Healthcare CIOs can use this case study to see how a regional e-health agency is evolving a citizen-centered digital ecosystem. Key Challenges ...

Analyst(s):   Mike Jones
Premium Research May 2023
... Healthcare data and analytics leaders are seeing vendor solicitations and questions from internal executive peers about buying and selling healthcare data. This research describes key dynamics that are amplifying hype about data monetization — helping CIOs separate signal from noise. Gartner Insights ...

Analyst(s):   Jeff Cribbs   |   Jeff Smith
Premium Research Mar 2024
... ChatGPT, GPT-4, Gemini and other generative AI applications have entered into the mainstream conversation of government executives wanting to understand the technology, its opportunities and its risks. Government CIOs must be able to address their executives’ questions and map a path forward. More Detail ...

Analyst(s):   Ben Kaner   |   Dean Lacheca
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