... by AI, require a more employee‑centric change management approach that enables smaller, manageable behavior shifts rather than big change mandates. Insights at a Glance AI Stretches Finance Employees’ Limited Capacity for Change Slow AI Adoption Pushes the Business Away From Finance Successful AI Change ...
Analyst(s): Marco D'Ascoli
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... rather than intelligence, serves as the primary barrier to scaling agentic AI. Prior to scaling any agentic AI initiatives, CSP CIOs must implement an agentic trust fabric — an integrated control framework that enforces trust-in-the-loop governance using continuous auditability, dynamic guardrails, and ...
Analyst(s): Sylvain Fabre | Peter Liu | Ajit Patankar | Jon Dressel
... Expectations for conversational AI are being redefined with the application of GenAI technology. Customer service and support leaders responsible for improving CX and agent productivity must understand how to leverage GenAI to increase the conversational AI platform value proposition. Overview Strategic ...
... At the start of 2025, health plans are accelerating AI governance initiatives and use-case and portfolio management, while expanding roles. CIOs can use these survey insights to inform strategic planning, identify capability gaps and help justify technology investments. Overview Gartner Recommended Reading ...
... Gartner First Takes Fresh insights on emerging trends This Prism plots 15 of the most prominent AI use cases for quality management against business value and feasibility. Quality and technology leaders can use this Prism to inform their investment strategies based on maturity and business impact. Gartner ...
... The technology industry has hit record levels of concentration. This report explores how the race to provide AI products and services may shape the industry going forward and highlights considerations that members should keep top of mind when making supplier decisions. Acknowledgments Gartner Research ...
... learn from Husch Blackwell, which trains its lawyers to master the art of writing good-quality prompts, explore different ways to pose a question, get AI’s help with human review — and keep track of success stories during experimentation. Gartner Recommended Reading Gartner Research ...
... helps banks to deliver greater intelligence and efficiency in trade transactions and risk management. This research enables bank CIOs to navigate the evolving provider landscape and leverage advancements such as blockchain and generative AI that can transform trade finance. Overview Market Definition ...
... energy consumption, predictive maintenance and overall efficiency has made AI and GenAI critical priorities for CSPs and tech suppliers to CSPs. This report lists Gartner research for CSP CIOs, covering how they can evaluate AI adoption, expansion and value propositions. Analysis Research Highlights ...