... Access Insights Already a Gartner client? AI applications in IT service management augment and extend ITSM workflows, enabling organizations to deliver IT support to business users and provide recommendations and actions for IT agents. This research evaluates 10 highly relevant products for heads of ...
Analyst(s): Chris Matchett | Luis Fernandez | Siddharth Shetty
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... finance are a major stumbling block for AI adoption. Unlock AI’s full value by amping up the finance team’s foundational data science and generative AI (GenAI) skills — such as basic Python, data wrangling and modeling, prompt engineering and GenAI code generation. At the same time, start developing citizen ...
... Gartner First Takes Fresh insights on emerging trends This Prism plots 15 of the most prominent AI use cases for quality management against business value and feasibility. Quality and technology leaders can use this Prism to inform their investment strategies based on maturity and business impact. Gartner ...
... As AI reshapes procurement, CPOs face new complexities in talent and role design. Success depends on reimagining job structures, evolving skill sets, and cultivating an environment ready for AI-driven change. Insights at a Glance Issue Context Impact Brief Implications Gartner Recommended Reading Gartner ...
Analyst(s): Fareen Mehrzai | Magnus Bergfors | Mel Mohamednur
... Security, observability and resilience are key Kubernetes pain points that AI agents can support immediately. This research guides infrastructure platform engineers in the sequencing of AI agent adoption, from read-only triage to safe, controlled remediation. Overview Problem Statement The Gartner Approach ...
... client? Customer service and support leaders often face pressure to quickly implement AI initiatives, which can lead to ineffective outcomes. This research focuses on four critical pillars for the success of AI projects in customer service. Insights at a Glance Impact Actions How to Execute Success Measures ...
... Expectations for conversational AI are being redefined with the application of GenAI technology. Customer service and support leaders responsible for improving CX and agent productivity must understand how to leverage GenAI to increase the conversational AI platform value proposition. Overview Strategic ...
... AI can greatly enhance digital commerce applications, due to the abundance of data and business value derived from improving customer experience across channels. This infographic identifies 21 digital commerce use cases. Application leaders can use it as a starting point to prioritize opportunities. ...
... reengineered decision making and guides you to: Identify what decisions to reengineer, and why Prioritize decisions, analytics and data Fit artificial intelligence into decision making Rethink your Data and Analytics architecture Build skills, habits and teams geared for effective decision making Complete ...