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Premium Research Aug 2024
... GenAI innovation is not sustainable without massively increased efficiency. Better semiconductors will provide some relief, but product leaders developing GenAI-related products and services must improve the efficiency of software and infrastructure or face constraints on product development. Overvie ...

Analyst(s):   Joseph Unsworth   |   Menglin Cao   |   Gaurav Gupta   |   Akhil Singh   |   Alan Priestley
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Premium Research Sep 2024
... As GenAI faces disillusionment, the next year will challenge providers to navigate the trough. A recent Gartner study explored market strategies for users value creation. This webinar highlights use cases and innovations where providers achieve sustainable revenues through differentiation. Gartner Re ...

Analyst(s):   George Brocklehurst   |   Eric Goodness   |   Danielle Casey   |   Errol Rasit
Research Oct 2025
... economic environment, along with the emergence of generative AI and agentic AI, creates new urgency for AI leaders. It’s critical to align your AI priorities with the organization’s goals. Use these insights to pinpoint stakeholder needs and translate them into AI-driven results. Action Name Gartner Research ...

Analyst(s):   Pieter den Hamer
Premium Research Aug 2026
... Without the right metrics, I&O teams cannot detect when AI clusters run at high utilization while delivering little real output. Heads of I&O and their teams must monitor token output efficiency alongside GPU utilization to ensure the cluster is delivering, or risk losing business unit confidence. Insights ...

Analyst(s):   Chandra Mukhyala   |   Jaishiv Prakash
Premium Research Apr 2026
... SoundHound AI’s announced acquisition of LivePerson, to provide omnichannel capabilities to manage customer experience across voice and digital channels. Customer service leaders working with these vendors must reconcile their fragmented vendor stacks into a single-platform strategy. Insights at a Glance ...

Analyst(s):   Uma Challa
Premium Research Jul 2025
... CCEOs can use this case study to learn how Triumph Financial made key risk indicator development faster and more collaborative by using generative AI to spark better conversations with the business. Gartner Research ...

Analyst(s):   Legal and Compliance Research Team
Premium Research Jul 2025
... employees increasingly access generative AI platforms from corporate systems. Inevitably, this will lead to policy violations and confidential data disclosure at third parties. CISOs must manage shadow AI risk through policies, education and monitoring that emphasize support for AI innovation. Gartner Research ...

Analyst(s):   John Watts   |   Andrew Walls   |   Jeremy D'Hoinne
Premium Research Aug 2025
... Many midsize enterprises believe that AI innovation is unattainable for them, partly due to limited resources. This research showcases examples of MSEs that are pushing beyond conventional AI use cases, including generative AI, to deliver business value to their organizations. Overview Introduction ...

Analyst(s):   Srishti Khanna   |   Maria Nelson   |   Megha Bawa
Premium Research Mar 2024
... Gartner First Takes Fresh insights on emerging trends Artificial intelligence is foundational to retail industry digital transformation. This research evaluates 20 potential use cases based on feasibility and business value to help CIOs of short life cycle retailers target resources on the most beneficial ...

Analyst(s):   Robert Hetu
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