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Research Oct 2021
... brought about by the COVID-19 pandemic catalyzed U.S. healthcare payers to reevaluate their digital business initiatives. This research offers CIOs comparative insights into their peers’ investments and digital progress in response to disruption and in support of recovery. About This Research Gartner Insights ...

Analyst(s):   Mandi Bishop
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Article January 26 2026
... 26, 2026 GenAI failures cost organizations millions — and can damage your reputation Gartner finds that by the end of last year, at least 50% of generative AI projects were abandoned after proof of concept due to poor data quality, inadequate risk controls, escalating costs or unclear business value. Organizations ...
Research Jul 2026
... Access Insights Already a Gartner client? CHROs are increasingly investing in AI to transform HR by improving strategic value, efficiency and decision making. With this Hype Cycle, they can gain insight into the latest AI innovations in HR, their maturity levels, associated risks and potential competitive ...

Analyst(s):   Eser Rizaoglu
... your digital transformation with AI, digital experiences and cybersecurity According to Gartner's research, by 2026, more than 80% of enterprises will have used generative, artificial intelligence (AI) APIs, models and/or deployed generative, AI-enabled applications in production environments. Driving ...
... going on to lead their UK and Ireland Customer Service teams. How do I lead an AI strategy in service and support that delivers real measurable ROI for the business? What the top emerging trends in generative and agentic AI for customer service and support? How do I mature my customer analytics strategy ...
Research Feb 2017
... globally are initiating care reform to address spiraling costs, improve outcomes and enhance the consumer experience. Healthcare provider CIOs must increase the business contribution by creating a citizen-centered business architecture, which requires increased focus on EA in healthcare. Analysis Recommendations ...

Analyst(s):   Mike Jones
Article September 30 2026
... Integrate AI strategy across every business unit. Three in five organizations that have meaningfully exceeded the CEO’s expectations for business outcomes of their AI initiatives have an integrated enterprisewide AI strategy. Foster this integration by prioritizing workforce AI literacy, managing AI-driven ...
Premium Research Apr 2026
... Board pressure to prove AI value is rising, yet most finance teams see minimal returns from AI investments. Use this note to learn why efficiency-led AI portfolios are not sufficient to meet boards’ expectations and how CFOs can rebalance AI investment toward outcomes with greater enterprise impact. ...

Analyst(s):   Shankar K
eBook May 21 2026
... Product Strategies to Win in the AI Vendor Races Discover Gartner strategies for CPOs to win the AI vendor race — prioritize innovation, scalability and customer needs for profitable growth by 2026. Winning the AI vendor race is a critical ask for every CPO As the AI vendor race intensifies, CPOs and ...
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