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Premium Research Jan 2026
... CIOs can facilitate the adoption and scaling of AI in the software development life cycle (SDLC) to improve speed, reduce costs, and drive business outcomes. Outcome Suggested Partners Step 1 Step 2 Step 3 Step 4 Gartner Insights Abstract ...

Analyst(s):   Neha Agarwal
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Research May 2019
... Many healthcare providers are struggling to demonstrate sustainable value from EHR technologies. This case study provides CIOs a view into one organization’s evolution of care delivery through collaborative health informatics governance, talent development and improvement methodology. Key Challenges ...

Analyst(s):   Mike Jones
Premium Research Aug 2026
... AI is reshaping outsourced services delivery, creating hidden risks that traditional oversight may not detect. Heads of IT procurement must understand AI’s role in delivery, analyze risks, and create new mitigations to maintain control and protect outcomes. Insights at a Glance The Risk of Hidden AI ...

Analyst(s):   Tom Sieber   |   Edward Weinstein   |   Jaswant Kalay
Premium Research Feb 2026
... CIOs must identify and evaluate emerging technologies such as generative and agentic AI to prepare their enterprises for future opportunities and threats. This research collates Gartner’s cutting-edge technology research by industry, informing CIOs’ digital transformation strategy. Gartner Insights Abstract ...

Analyst(s):   Laurie Shotton
... and risk associated with a new factory site. Mission-critical priority A medical equipment manufacturer in the United States turned to Gartner for support when it needed to set-up a new factory in Europe. How Gartner helped Gartner's research on future supply chain trends, peer case studies, and change ...
Premium Research Feb 2024
... The use of GenAI tools and techniques in IT projects will likely carry long-term pricing implications, license compliance costs and contractual risks. Sourcing, procurement and vendor management leaders must negotiate contractual concessions and protections to gain long-term benefits from GenAI use. ...

Analyst(s):   Ben Jepson
Research Jul 2026
... operations organizations continue to accelerate the use of AI to meet evolving business demands while also addressing their own operational challenges. Heads of I&O should leverage this Hype Cycle to plan future deployments of operations-based AI, including AI agents. Strategic Planning Assumptions Analysis Definition ...

Analyst(s):   Cameron Haight
Premium Research Jun 2025
... enterprises struggle to prepare their workforce to drive value from generative AI, often relying on generic training that fails to address specific needs. This article lays out how one organization sought a tailored, strategic approach to building AI literacy and readiness across its staff. About NinthVentures ...

Analyst(s):   Maria Nelson
Research Nov 2025
... Access Insights Already a Gartner client? End-user spending in CRM will grow through 2029 at a constant currency CAGR of 14.4%, driven in part by generative and agentic AI. Providers in each CRM market should focus on tangible AI outcomes for their investments, including references, ROI examples, and ...

Analyst(s):   Kanchi Bindal   |   Julian Poulter   |   Roland Johnson   |   Amarendra .
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