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... The advent of generative AI and other LLM innovations has led to exciting developments in customer service technology. Customer service and support technology leaders can use this report to gain insights into current “art of the possible” use cases from emerging, lesser-known vendors. Gartner Research ...
... Gartner client? Heads of I&O risk stalled AI value when people’s impacts are managed less deliberately than technology priorities. Use this research to treat AI as intentional organizational change to avoid resistance, attrition and unmet ROI of your function’s AI investments. Insights at a Glance Impact ...
... Access Insights Already a Gartner client? Software revenue from ERP with generative AI will grow from $700 million in 2024 to $5 billion by 2028, driven by new GenAI capabilities in software. Adoption will, however, be subject to long upgrade cycles and cautious end users. Overview Forecast Data Summary ...
Analyst(s): Chris Pang | Anand Chouksey | Amarendra .
... Agentic AI, governance, workforce transformation, machine-mediated markets and sovereignty are reshaping how organizations create value. The 2026 Hype Cycles show how leaders can balance innovation, resilience and control in an increasingly connected environment. Overview Strategic Planning Assumptions ...
Analyst(s): Jan-Martin Lowendahl | Mandi Bishop | Andrew White | Yanni Karalis
... four CEOs see AI as the key to growth and resilience, yet most say their operating models aren’t built for an AI-driven future. Incremental AI add-ons to legacy systems fall short. In this session, CSCOs will learn how to unlock AI’s full potential by embracing a bold new paradigm: the AI-native supply ...
... Technology Will Rely on Artificial Intelligencein the Next Three Years Gartner Analysts to Discuss Technology Considerations for Privacy Leaders at Gartner IT Symposium/Xpo™ 2020 in Toronto, May 11-14 Over 40% of privacy compliance technology will rely on artificial intelligence (AI) by 2023, up from 5% ...
... that transcends current metrics, embraces industry trends and adopts new ways of working. CIOs can leverage this research to navigate the evolving healthcare and life science landscape and balance multistakeholder views to achieve desired results. Overview Why This Matters Analysis Next Steps Gartner Recommended ...
Analyst(s): Connie Salgy | Faith Adams | Mark Gilbert