... Buyer’s regret after large vendor contract negotiations is common, as is frustration with escalating costs and surprise AI capabilities. CIOs should aim for healthy, transparent relationships using business outcomes as the basis of the relationship instead of transactional partnerships. Insights at a ...
Analyst(s): Christie Struckman | Luke Ellery | DD Mishra
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... volatility that require us to continuously adapt and evolve. Chief supply chain officers must embrace composable, decision-centric workflows made possible by AI agents bounded by clear priorities, decision rights and governance rules. Insights at a Glance Strategic Planning Assumption Issue Impact Implications ...
... Access Insights Already a Gartner client? Frontier AI leaders like OpenAI and Anthropic will pivot from one-year or flexible enterprise agreements to multiyear commitments to establish backlog revenue and investor confidence. IT procurement leaders should prepare for list price, consolidate spend and ...
Analyst(s): Zach Nagle | Bill Ryan | Adam Woodyer | Arun Chandrasekaran | Mike Tucciarone
... Customer service and support technology leaders are moving quickly to evaluate and implement generative AI use cases. But moving too fast comes with risk. Overcome the three main pitfalls to increase your chance of success. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... Access Insights Already a Gartner client? As AI progressively reshapes intercompany exchanges toward autonomous processing of agentic machine customer generated orders, CSCOs must redesign the customer supply chain manager role. This guide offers a five-step process to redesign CSCM roles as strategic ...
... In the wake of a massive rush to implement generative AI projects, associated cost pressures and risks are beginning to surface. Product leaders can use this report to assemble responsible strategies that target appropriate use cases and upskill talent. Overview Strategic Planning Assumption Analysis ...
... Generative AI offers many benefits to digital commerce, but marketers aren’t sure where to start implementation. Digital commerce leaders can use this research to focus on content creation, campaigns and personalization to drive productivity and revenue. Gartner Research ...
Analyst(s): Ant Duffin | Greg Carlucci | Penny Gillespie
... As technology like generative AI transforms supply chain organizations, supply chain leaders responsible for strategy must evolve to keep pace. This research describes how leveraging digital dexterity creates a culture that embraces and is skilled in data, technology and analytics. Overview Strategic ...
... AI is changing which HR solutions drive value and how HR teams deliver that value, but legacy structures and ways of working inhibit HR from effective and agile execution. CHROs must adopt a product-oriented approach to improve HR’s business value, customer satisfaction and technological impact. Insights ...