... Customer service and support technology leaders are moving quickly to evaluate and implement generative AI use cases. But moving too fast comes with risk. Overcome the three main pitfalls to increase your chance of success. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
Analyst(s): David Norrie
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... Rapid AI adoption calls on healthcare payer CIOs to deploy technologies that reshape business strategy — driving the need to partner with CxO and business peers. This research ties strategic planning to metrics diverse stakeholders value most in fraught processes like prior authorization. Overview Introduction ...
... Healthcare providers are adopting domain-specific large language models in favor of general-purpose LLMs due to the need for increased precision, cost-efficiency and regulatory compliance. Healthcare provider CIOs can use this research to understand the benefits and risks of domain-specific LLMs. Overview ...
... Generative AI offers many benefits to digital commerce, but marketers aren’t sure where to start implementation. Digital commerce leaders can use this research to focus on content creation, campaigns and personalization to drive productivity and revenue. Gartner Research ...
Analyst(s): Ant Duffin | Greg Carlucci | Penny Gillespie
... on technologies like generative AI will shift from hype to reality, requiring CPOs and product management leaders to adopt new strategies to deliver customer value. Despite substantial investments ingenerative AI, many are facing disappointing user adoption rates. To convert AI hype into long-term growth ...
... In the wake of a massive rush to implement generative AI projects, associated cost pressures and risks are beginning to surface. Product leaders can use this report to assemble responsible strategies that target appropriate use cases and upskill talent. Overview Strategic Planning Assumption Analysis ...
... As technology like generative AI transforms supply chain organizations, supply chain leaders responsible for strategy must evolve to keep pace. This research describes how leveraging digital dexterity creates a culture that embraces and is skilled in data, technology and analytics. Overview Strategic ...
... a Gartner client? AI-driven ERP services shift lock-in from code to proprietary models, prompts, and governance layers, threatening portability and buyer leverage. IT SPVM leaders must act now: Mandate open architectures, multimodel flexibility, and strict data portability rights in RFPs and contracts ...
... struggle to justify AI investments because they focus on measuring efficiency gains rather than business outcomes. These insights will help sales enablement leaders link AI initiatives to measurable impact on value contribution per person. Insights at a Glance Enablement Must Prove AI’s Value Actions Three ...